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Privacy Policy

Effective Date: 06-12-2026

FEATHERFALL™ Restoration and FEATHERFALL™ Adjusting (“we,” “us,” “our”) respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and retain your data when you interact with us online or offline. It applies to users in Florida, Maryland, Virginia (and any additional service areas listed on our site). Certain provisions below apply specifically to FEATHERFALL™ Adjusting and its licensed partners where public adjusting services are offered.

By using our website or providing your information, you consent to the practices described in this Privacy Policy.

Who We Are

  • FEATHERFALL™ Restoration: Contracting services (roofing, siding, gutters, windows, doors, related exterior work).
  • FEATHERFALL™ Adjusting & partners: Public insurance adjusting services (where legally permitted) provided by individually licensed adjusters and/or partner firms. Adjusting services are separate from contracting services.

Information We Collect

  • Contact Information: name, email, phone, address.
  • Project Details: construction scope, service history, site access notes, property photos, measurements.
  • Media: project/claim photos and videos, before/after images, site documentation, publicly shared testimonials, call/meeting recordings (e.g., Zoom).
  • Communications: emails, calls, texts, form submissions, chat transcripts, appointment confirmations.
  • Website & Device Data: IP address, browser type, pages visited, identifiers/cookies, ad/analytics signals.
  • Payment & Financing Data: limited billing metadata (payments are processed by third-party processors; we do not store full card numbers). Financing applications are handled by third-party lenders.
  • Claim Data (Adjusting): insurance policy/claim details, inspection notes, estimate/scope files, carrier communications (for FEATHERFALL™ Adjusting or its partners where engaged).
  • Donation & Community Programs: nomination forms, mortgage status attestation (GiveBack), nonprofit preferences (Lead ’n’ Feed™), video submissions, stories, and consent choices related to publicity.

How We Use Your Information

  • To provide and manage your project (FEATHERFALL™ Restoration) or claim (FEATHERFALL™ Adjusting & partners).
  • To schedule appointments, conduct inspections/assessments, send service updates, and provide documents electronically (e-sign/E-SIGN).
  • To improve our website, services, safety, and customer experience; to perform quality assurance and training (including recordings).
  • To administer Lead ’n’ Feed™ donations (customer-directed $300 community donations) and the FEATHERFALL™ Annual $50,000 Restore Your Roost™ GiveBack Program (needs-based initiative), including verifying eligibility, coordinating with nonprofits, and contacting nominees.
  • To market related services (you may opt out of promotional messages at any time).
  • To comply with legal, tax, and regulatory obligations; to prevent fraud and ensure security.

E-Sign Disclosure & Electronic Communications

By providing your email/phone, you consent to receive documents, notices, and approvals electronically (e.g., email, text, e-signature). Paper copies are available on request.

SMS and Email Communications

By submitting your contact information, you agree to receive automated messages from FEATHERFALL™ Restoration and FEATHERFALL™ Adjusting. Message frequency may vary. Standard messaging and data rates may apply. You can opt out at any time by replying “STOP” to SMS or clicking “Unsubscribe” in emails. Consent is not a condition of purchase.

Call & Meeting Recordings

Calls and virtual meetings (e.g., Zoom) may be recorded for quality assurance, training, documentation, or dispute resolution. By proceeding, you consent to such recordings.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze traffic, and personalize content/ads. You can control cookie settings via your browser and (where offered) our cookie banner preferences. Some states treat certain advertising/analytics uses as “sharing” or “targeted advertising”—you may opt out via browser controls and, if available, our cookie banner.

FEATHERFALL™ Canvass Mobile App (Representatives and Authorized Partners)

The FEATHERFALL™ Canvass app is used only by our representatives and authorized partners — there is no public sign-up. While signed in, the app collects the representative's precise location (to show assigned territories and route their work day), photos they take (job-site documentation), and their name and work email. This information is sent securely to our systems and is not sold or shared with third parties. App users can request deletion of their account data by emailing Support@CallFeatherfall.com.

Program-Specific Notices

  • Lead ’n’ Feed™ ($300 Community Donation): We may collect your preferred nonprofit and related details for verification and disbursement; donations are issued by FEATHERFALL™ Restoration and are not tax-deductible to customers.
  • FEATHERFALL™ Annual $50,000 Restore Your Roost™ GiveBack Program (Needs-Based, Not a Sweepstakes): We collect nomination details (including self-nominations), mortgage status attestations, property/condition information, inspection results, and optional video stories to evaluate eligibility. A third-party advisory panel may review nomination materials; we may contact nominees about the program and other offers (opt-out available).
  • Publicity & Testimonials: With consent (or as described in our Terms), we may capture and use photos/video/testimonials for documentation and marketing; you may opt out of marketing uses in writing (operational documentation may still be required).

Data Retention

We keep personal data only as long as reasonably necessary for the purposes described above, including legal and operational requirements. Typical retention periods:

  • Project/Claim Media (photos/videos): up to 5 years after project completion or claim closure (for proof, warranty, and documentation). You may request earlier deletion where feasible unless required for legal/warranty purposes.
  • Contracts, Invoices, Change Orders: 7 years (tax, accounting, audit).
  • Call/Meeting Recordings: up to 24 months, depending on format and software (training, quality, dispute resolution).
  • Lead/Inquiry Records: 24 months from last interaction (or sooner on request).
  • Web Analytics/Advertising Identifiers: typically 26 months (or provider default) unless you clear cookies or opt out.
  • Warranty Files & Proof of Completion: for the warranty term + up to 2 years.
  • GiveBack Nominations (final selection year): up to 24 months after the selection window closes, unless retained longer for legal or fraud-prevention reasons.

Service Providers (Processors)

We share information with trusted processors who perform services on our behalf under contracts that limit use to our instructions, such as:

  • SMS/Voice & Email: messaging platforms and email delivery services.
  • CRM & Scheduling: customer relationship management, quoting, dispatch, and calendar tools.
  • Hosting & Cloud Storage: website hosting, file storage, backups, and collaboration tools.
  • Payments: secure payment processors; we do not store full card numbers.
  • Financing: third-party lenders who evaluate and service financing applications.
  • Analytics & Advertising: tools that measure site usage and, where enabled, support ad personalization/retargeting.
  • Security & Anti-Fraud: services that help protect our systems and users.
  • Professional Services: auditors, insurers, attorneys, and similar advisors.

Other Sharing

  • Third-Party Advisory Panel (GiveBack): nomination materials may be shared with vetted panel members under confidentiality to evaluate eligibility and recommend recipients.
  • Nonprofits (Lead ’n’ Feed™): we share only the information necessary to verify eligibility and direct donations.
  • Law Enforcement/Legal: we may disclose information to comply with law, enforce agreements, or protect rights, safety, and property.

We Don’t Sell Your Data

We do not sell your personal data for money. We may share limited data with advertising/analytics partners to deliver or measure ads, which some states may treat as “sharing” or “targeted advertising.” You can manage cookies in your browser and, if available, through our cookie banner settings.

Legal Disclosures

  • Adjusting Services: FEATHERFALL™ Adjusting (and/or licensed partners) collects insurance-related data as needed for public adjusting services where legally permitted.
  • Contracting Services: FEATHERFALL™ Restoration collects information required for construction-related services, permitting, inspections, warranties, and safety.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information.
  • Request corrections or deletions (subject to legal/warranty retention).
  • Opt out of promotional communications.
  • Opt out of “sharing” for cross-site or targeted advertising (see cookie settings).
  • Request a copy or transfer of your data.

To make a request, email Support@CallFeatherfall.com. We will respond within 30 days (or the period required by law).

Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe we have received such information, please contact us for removal.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure.

State-Specific Notices

Residents of states with comprehensive privacy laws may have additional rights, including the right to opt out of targeted advertising and certain profiling. Contact us to exercise these rights.

Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the “Effective Date” above. Continued use of our services after changes means you accept the updated policy.

Contact Us

  • Email: Support@CallFeatherfall.com
  • Phone: 1-855-STORMFIX (1-855-786-7634)
  • Mail:
    FEATHERFALL™ Restoration
    400 Chesterfield Center STE 400
    Chesterfield, MO 63017
    FEATHERFALL™ Adjusting
    10770 Columbia Pike STE 300
    Silver Spring, MD 20901
DMV Metro Area ➔ “You’re Under Our Wing”™

FEATHERFALL™
Restoration

Contractor HQ Address
10770 Columbia Pike
STE 300
Silver Spring, MD 20901

FEATHERFALL™
Adjusting

Public Adjuster HQ Address
10770 Columbia Pike
STE 300
Silver Spring, MD 20901

FEATHERFALL™ Service Areas

➔ Accokeek, MD ➔ Adamstown, MD ➔ Adelphi, MD ➔ Aldie, VA ➔ Alexandria, VA ➔ Annandale, VA ➔ Annapolis, MD ➔ Anne Arundel County, MD ➔ Aquasco, MD ➔ Arcola, VA ➔ Arlington, VA ➔ Arlington County, VA ➔ Ashburn, VA ➔ Ashton, MD ➔ Aspen Hill, MD ➔ Baden, MD ➔ Bailey’s Crossroads, VA ➔ Ballenger Creek, MD ➔ Ballston, VA ➔ Baltimore County, MD ➔ Barnesville, MD ➔ Bartonsville, MD ➔ Belmont, VA ➔ Beltsville, MD ➔ Berwyn Heights, MD ➔ Bethesda, MD ➔ Bladensburg, MD ➔ Bluemont, VA ➔ Bowie, MD ➔ Boyds, MD ➔ Braddock Heights, MD ➔ Brambleton, VA ➔ Brandywine, MD ➔ Brentwood, MD ➔ Broadlands, VA ➔ Brock Hall, MD ➔ Brookeville, MD ➔ Brookmont, MD ➔ Brown Station, MD ➔ Brunswick, MD ➔ Buckeystown, MD ➔ Burke, VA ➔ Burkittsville, MD ➔ Burtonsville, MD ➔ Cabin John, MD ➔ Calverton, MD ➔ Camp Springs, MD ➔ Capitol Heights, MD ➔ Cedar Heights, MD ➔ Cedarville, MD ➔ Centreville, VA ➔ Chantilly, VA ➔ Cheverly, MD ➔ Chevy Chase, MD ➔ Chillum, MD ➔ City of Alexandria, VA ➔ Clarendon, VA ➔ Clarksburg, MD ➔ Clarksville, MD ➔ Clifton, VA ➔ Clinton, MD ➔ Cloverly, MD ➔ Colesville, MD ➔ College Park, MD ➔ Colmar Manor, MD ➔ Columbia, MD ➔ Coral Hills, MD ➔ Cottage City, MD ➔ Crofton, MD ➔ Croom, MD ➔ Crystal City, VA ➔ Damascus, MD ➔ Darnestown, MD ➔ Derwood, MD ➔ Dickerson, MD ➔ District Heights, MD ➔ Dulles, VA ➔ Eagle Harbor, MD ➔ East Riverdale, MD ➔ Edmonston, MD ➔ Elkridge, MD ➔ Ellicott City, MD ➔ Emmitsburg, MD ➔ Fair Lakes, VA ➔ Fair Oaks, VA ➔ Fairfax, VA ➔ Fairfax County, VA ➔ Fairland, MD ➔ Fairmount Heights, MD ➔ Fairwood, MD ➔ Falls Church, VA ➔ Falls Church City, VA ➔ Flower Hill, MD ➔ Forest Glen, MD ➔ Forest Heights, MD ➔ Forestville, MD ➔ Fort Belvoir, VA ➔ Fort Meade, MD ➔ Fort Washington, MD ➔ Four Corners, MD ➔ Franconia, VA ➔ Frederick, MD ➔ Frederick County, MD ➔ Friendly, MD ➔ Friendship Heights, MD ➔ Fulton, MD ➔ Gaithersburg, MD ➔ Garrett Park, MD ➔ Germantown, MD ➔ Glassmanor, MD ➔ Glen Burnie, MD ➔ Glen Echo, MD ➔ Glenarden, MD ➔ Glenmont, MD ➔ Glenn Dale, MD ➔ Graceham, MD ➔ Great Falls, VA ➔ Green Valley, MD ➔ Greenbelt, MD ➔ Greenbriar, VA ➔ Groveton, VA ➔ Hamilton, VA ➔ Hanover, MD ➔ Herndon, VA ➔ Highland, MD ➔ Hillandale, MD ➔ Hillcrest Heights, MD ➔ Hillsboro, VA ➔ Howard County, MD ➔ Huntington, VA ➔ Hyattsville, MD ➔ Hybla Valley, VA ➔ Idylwood, VA ➔ Ilchester, MD ➔ Jefferson, MD ➔ Jessup, MD ➔ Kemp Mill, MD ➔ Kensington, MD ➔ Kettering, MD ➔ Kings Park, VA ➔ Kingstowne, VA ➔ Konterra, MD ➔ Lake Arbor, MD ➔ Lake Barcroft, VA ➔ Landover, MD ➔ Landover Hills, MD ➔ Langley Park, MD ➔ Lanham, MD ➔ Lansdowne, MD ➔ Largo, MD ➔ Laurel, MD ➔ Laurel Hill, VA ➔ Layhill, MD ➔ Laytonsville, MD ➔ Leesburg, VA ➔ Lewistown, MD ➔ Libertytown, MD ➔ Lincolnia, VA ➔ Linganore, MD ➔ Lisbon, MD ➔ Lorton, VA ➔ Loudoun County, VA ➔ Lovettsville, VA ➔ Lucketts, VA ➔ Manassas, VA ➔ Mantua, VA ➔ Marlboro Meadows, MD ➔ Marlboro Village, MD ➔ Marlow Heights, MD ➔ Marlton, MD ➔ Martins Additions, MD ➔ Maryland Park, MD ➔ McLean, VA ➔ Melwood, MD ➔ Merrifield, VA ➔ Middleburg, VA ➔ Middletown, MD ➔ Mitchellville, MD ➔ Monrovia, MD ➔ Montgomery County, MD ➔ Montgomery Village, MD ➔ Morningside, MD ➔ Mount Rainier, MD ➔ Mount Vernon, VA ➔ Myersville, MD ➔ National Harbor, MD ➔ New Carrollton, MD ➔ New Market, MD ➔ Newington, VA ➔ North Bethesda, MD ➔ North Brentwood, MD ➔ Oakton, VA ➔ Odenton, MD ➔ Olney, MD ➔ Orange County, FL ➔ Oxon Hill, MD ➔ Pasadena, MD ➔ Pentagon City, VA ➔ Peppermill Village, MD ➔ Pimmit Hills, VA ➔ Point of Rocks, MD ➔ Poolesville, MD ➔ Potomac, MD ➔ Prince George's County, MD ➔ Purcellville, VA ➔ Queen Anne, MD ➔ Queen Anne's County, MD ➔ Queensland, MD ➔ Redland, MD ➔ Reston, VA ➔ Riva, MD ➔ Riverdale Park, MD ➔ Rockville, MD ➔ Rosaryville, MD ➔ Rose Hill, VA ➔ Rosemont, VA ➔ Rosslyn, VA ➔ Round Hill, VA ➔ Sabillasville, MD ➔ Sandy Spring, MD ➔ Savage, MD ➔ Scaggsville, MD ➔ Seabrook, MD ➔ Seat Pleasant, MD ➔ Seven Corners, VA ➔ Severn, MD ➔ Severna Park, MD ➔ Silver Hill, MD ➔ Silver Spring, MD ➔ Somerset, MD ➔ South Riding, VA ➔ Spencerville, MD ➔ Spring Ridge, MD ➔ Springdale, MD ➔ Springfield, VA ➔ St. Louis County, MO ➔ Sterling, VA ➔ Stone Ridge, VA ➔ Suitland, MD ➔ Summerfield, MD ➔ Takoma Park, MD ➔ Temple Hills, MD ➔ Thurmont, MD ➔ Travilah, MD ➔ Tysons Corner, VA ➔ University Park, MD ➔ Upper Marlboro, MD ➔ Urbana, MD ➔ Vienna, VA ➔ Walker Mill, MD ➔ Walkersville, MD ➔ Washington Grove, MD ➔ Waterford, VA ➔ Westphalia, MD ➔ Wheaton, MD ➔ White Oak, MD ➔ Wolf Trap, VA ➔ Woodlawn, MD ➔ Woodmore, MD

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➔ $250K Labor & Material Guarantee
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