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    • Fine Print (the details, still human)

    Never Left Wondering™ Pledge — Full Terms

    The Never Left Wondering™ Pledge defines FEATHERFALL™ Restoration’s communication and update standards for all projects.
    This applies to retail projects and insurance-claim projects with the special conditions listed below.

    • Same-day virtual appointments
      FEATHERFALL™ offers same-day virtual appointments when capacity and daylight conditions permit.
      Virtual appointments may require customer-supplied photos or video.
      Some inspections cannot be performed virtually and may require onsite scheduling.
    • Haag-certified inspectors
      All damage assessments are performed by Haag-certified or Haag Master–level inspectors when available.
      Their findings help determine repair needs, project scope, and insurance documentation.
    • Licensed adjuster review
      For insurance claims, a licensed public insurance adjuster may review photos, policy language, denials,
      estimates, supplements, and coverage questions to help the homeowner understand their policy.
      This is not legal advice, and all claim decisions remain with the insurer.
    • Major-milestone updates
      FEATHERFALL™ provides updates at all major project milestones, including:
      inspection completion, supplement submission, adjuster meetings, claim approval or denial,
      material order confirmation, material delivery, build scheduling, job start, job progress, and job completion.
    • Mandatory 14-day check-ins
      If no milestone has changed for 14 consecutive days, FEATHERFALL™ sends a proactive status update
      confirming the current stage and next expected event.
      This applies to both retail projects and insurance claims.
    • On-demand updates
      Homeowners may request additional updates at any time.
      FEATHERFALL™ responds within 24 business hours with the most current information available.
    • Missed-update credits
      If FEATHERFALL™ fails to provide a required milestone update or 14-day check-in,
      the homeowner may request a credit.
      Approved claims receive a $50 credit per missed update, capped at $150 total per project.
      FEATHERFALL™ also re-establishes communication and resolves the issue.
    • Credit application rules
      For retail projects, credits apply directly to the homeowner’s invoice or future service.
      For insurance-claim projects, credits may only be applied to future non-insurance services
      due to regulatory restrictions. Credits cannot be applied toward deductibles, insurance-covered work,
      supplements, or claim-related balances.
    • Business hours and response timing
      All communication timelines apply during normal business hours (Monday through Saturday).
      Messages received after hours, on Sundays, or on federal holidays will be addressed on the next business day.
    • Homeowner responsibilities
      Homeowners must provide accurate contact information, respond to update requests,
      maintain safe access for inspections, and provide claim documents when applicable.
      Delays caused by homeowner inaction, lack of access, or unavailable documentation
      do not qualify for missed-update credits.
    • Scope of this pledge
      The Never Left Wondering™ Pledge governs communication and update procedures.
      It does not guarantee claim outcomes, approval timelines, insurer payments, construction timelines,
      material availability, or weather-related scheduling.

    FEATHERFALL™ Restoration may revise this pledge to improve clarity or service standards.
    Updates will not affect projects already under contract.
    This pledge provides specific assurances regarding communication practices
    and may interact with other rights provided under state law.

    • Fine Print (the details, still human)

    No-Surprise Pricing™ Pledge — Full Terms

    All pricing and scope guarantees under the No-Surprise Pricing™ Pledge are provided by FEATHERFALL™ Restoration.
    This pledge applies only to FEATHERFALL™-installed work and only to the written scope shown on your signed proposal.
    All approvals and changes must be documented in writing.

    • What’s included in your quoted price
      Labor, materials, standard flashing and ventilation components, debris removal, and jobsite cleanup
      as described in your written proposal and selected package.
      Package-specific allowances for decking, fascia, soffit, or trim are included up to the quantities listed in your package.
    • Decking, fascia, soffit, and trim allowances
      Each package includes a certain number of sheets or pieces of decking, fascia, soffit, and trim.
      These allowances are built into your quoted price.
      Any additional sheets or pieces required beyond that allowance are excluded from the base price
      and billed at a discounted rate per sheet or piece, with written approval.
    • Hidden or concealed conditions
      Conditions that could not reasonably be seen during a standard, non-destructive inspection
      (such as hidden rot, damaged framing, concealed sheathing failures, vermin damage, mold,
      asbestos-backed materials, or lead-based paint remediation)
      are not included in your initial price.
      If discovered, FEATHERFALL™ will pause work when safe, document with photos or video,
      and provide a fixed-price written change order for homeowner approval before proceeding.
    • If we should have reasonably found it
      If damage or conditions should have been reasonably identified during a normal visual inspection
      with safe access (without opening walls, removing finishes, or cutting into structures),
      FEATHERFALL™ will correct that specific issue at our cost and will not charge you extra for that portion.
      This determination is made using standard industry practices and supervisor-level review.
    • If it was impossible to see before work began
      Truly concealed or inaccessible issues (inside wall cavities, behind intact siding, beneath decking,
      inside soffits, or within structural framing) are treated as hidden conditions and excluded from the base price.
      Homeowners receive documentation and a fixed quote, and must approve in writing before additional work is performed.
    • Chimneys, skylights, and solar
      Chimney masonry defects, brick deterioration, and structural chimney repairs are excluded from the base price.
      Skylight flashing is included when the existing skylight and a compatible flashing kit are present.
      Full skylight replacement is included only when FEATHERFALL™ inspected the skylight onsite
      and a compatible flashing kit is discontinued or unavailable.
      Solar panel detach/reset is excluded unless specifically listed and priced in the proposal after an onsite visit.
    • HVAC, mechanical, and other trades
      Roofing-related flashing and boot corrections are included when components are suitable for reinstall.
      HVAC repairs, ductwork, mechanical adjustments, and non-roof mechanical systems are excluded and may
      require licensed trades outside the scope of this pledge.
    • Property protection and site conditions
      FEATHERFALL™ takes reasonable care to protect landscaping and exterior features.
      However, delicate plants, existing sprinkler systems, pre-existing fence/gate issues, and cosmetic damage to
      decks, railings, outdoor furniture, or décor are excluded from No-Surprise Pricing™ coverage.
      Homeowners are responsible for moving personal items from work areas when requested.
    • Insurance claim-related items
      Deductibles, changes in premiums, carrier-mandated scope reductions or expansions,
      carrier-required material substitutions, and other insurance company decisions are excluded from
      No-Surprise Pricing™.
      FEATHERFALL™ is not responsible for insurer payment decisions, limitations, or policy changes.
    • Customer-requested changes and upgrades
      Any homeowner-initiated change in scope, upgraded material selection, added work area,
      or additional feature not listed in the original proposal will be priced separately and requires
      written approval prior to work.
      These items are outside the original No-Surprise Pricing™ scope.
    • Approvals and communication
      All change orders, additions, and approvals must be in writing (electronic signatures accepted).
      Pricing discussions and approvals are handled during normal business hours (Monday through Saturday).
      Requests received after hours, on Sundays, or on holidays will be processed at the start of the next business day.
    • Scope of this pledge
      No-Surprise Pricing™ governs how pricing and changes are handled for FEATHERFALL™ Restoration projects.
      It does not create coverage for acts of God, structural failures, code upgrades, manufacturer defects,
      or other items addressed separately under guarantees, warranties, or insurance policies.

    FEATHERFALL™ Restoration may update No-Surprise Pricing™ terms as needed to maintain clarity and fairness.
    Changes will not affect projects already under contract.
    This pledge gives you specific protections around pricing and approvals and may interact with other rights you have under state law.

    • Fine Print (the details, still human)

    Under Our Wing™ Lifetime Guarantee — Full Terms

    All workmanship and installation guarantees are provided by FEATHERFALL™ Restoration
    These warranties apply to FEATHERFALL™-installed roofing siding gutters windows and doors
    They cover workmanship fit and installation integrity
    Manufacturer warranties apply separately for materials
    We help you process those when needed

    • Silver Shield™ Standard — 3-Year Coverage
      Three years from completion
      If a FEATHERFALL™ installation fails under normal use due to our work
      we repair or replace at no charge
      Repairs do not restart the 3-year clock
    • Golden Nest™ Next-Level — Lifetime for Original Owner
      While you own the home
      if a FEATHERFALL™ install fails under normal residential use
      we make it right at no cost
      If the exact product is discontinued
      we use a comparable substitute
      Coverage ends at sale or transfer
    • Platinum Wing™ Premium — Lifetime + One Transfer
      Lifetime for you and one subsequent owner
      Request transfer in writing within 90 days of closing
      We may inspect before confirming transfer
      After 90 days a transfer fee up to 10% of original contract may apply
    • What’s covered
      Our installation workmanship
      flashing and sealing at transitions
      trim fasteners underlayment and components we installed
      If it fails under normal use
      we fix or replace
    • What’s not covered
      Storm hail wind lightning impact fire flooding
      abnormal settlement hidden structural issues
      neglect improper maintenance inadequate ventilation
      unauthorized repairs or modifications
      Normal aging and cosmetic fading go to the manufacturer warranty
    • Conditions
      Full payment under the contract
      safe access for inspection and service
      normal residential use and reasonable maintenance
      Applies only to FEATHERFALL™ Restoration installs
    • How to claim
      Email or submit our service form during the active coverage period
      Include photos or short video and your address
      We schedule inspection and approve the fix
      If no workmanship defect is found a standard inspection fee may apply
    • Pricing basis
      All warranty work uses FEATHERFALL™ Restoration’s current retail pricing at the time of service
      Not wholesale or subcontractor rates
    • Limits + rights
      This is the exclusive workmanship and installation guarantee by FEATHERFALL™ Restoration
      Liability capped at amounts received under the original contract
      No incidental or consequential damages
      Rights may vary by state
    • Transferability
      Only Platinum Wing™ Premium is transferable
      Silver Shield™ Standard and Golden Nest™ Next-Level end at property transfer

    FEATHERFALL™ Restoration may inspect repair or replace at its discretion
    Claims must be filed within the active coverage period
    This guarantee provides specific legal rights and you may have others depending on your state

    • Fine Print (the details, still human)

    1) On-Time Start™ Guarantee — $250 Credit

    • We miss your written start window by more than 2 hours due to our scheduling (not weather/safety)? That’s on us. $250 credit.
    • Excludes weather, unsafe site conditions, permit/utility/HOA delays, homeowner access issues, or natural disasters.
    • Text/email us within 24 hours of the missed window to claim. Credit applied within 14 business days.

    2) No Nail Left Behind™ — $500 Credit

    • We cover roofing/siding fasteners or job debris left in work areas we touched.
    • Notify us within 7 days of completion with photos/video. We’ll re-sweep within 72 hours.
    • If debris is confirmed, we apply a $500 credit (or mail it within 14 business days if already paid).
    • Excludes pre-existing debris, areas outside the work zone, or yards altered after completion.

    3) $250K Directorii Third-Party Protection

    • Independent coverage (up to $250,000) for Deposit Protection, Contractor Fraud, Bankruptcy, Code Compliance, and Product Defects.
    • Available only where eligible and enrolled at contract. Governed by Directorii’s program rules.
    • Claims are filed directly with Directorii. We assist with documentation but do not determine outcomes.

    4) No-Surprise Pricing™ Pledge

    • No additional chargeable work without your written approval (e-sign or text). Any unapproved charges are removed or credited.
    • Retail projects: Your price stays locked unless you request upgrades or hidden, concealed damage is uncovered. All hidden conditions are documented with photos and fixed-price written approval before work continues.
    • Insurance claims: You pay your deductible and any upgrades. Carrier-mandated scope changes, material substitutions, deductible changes, or premium impacts are excluded from this pledge.
    • Package allowances (decking, fascia, soffit, trim) include the quantities listed in your package. Additional sheets/pieces are excluded and billed at a discounted per-unit rate with written approval.
    • If a condition should have been reasonably identified during standard inspection, Featherfall covers it at our cost.
    • If a condition was concealed and not reasonably visible (rot, hidden sheathing failure, framing damage, mold, vermin, asbestos/lead issues), it is excluded until documented and approved.
    • Skylight flashing is included when compatible. Full skylight replacement is included only if we inspected it onsite and the original flashing kit is discontinued.
    • Solar detach/reset, chimney masonry repairs, HVAC mechanical corrections, and non-roof mechanical issues are excluded unless quoted separately.
    • Pricing discussions and approvals follow business hours (Mon–Sat). After-hours/Sunday/holiday messages are addressed next business day.

    5) Never Left Wondering™ Pledge

    • Updates provided at every major milestone: inspection completion, supplement submission, adjuster meetings, approval/denial, scheduling, material delivery, job start, job finish.
    • Mandatory 14-day check-ins: If no milestone changes for 14 days, we still send a proactive update.
    • Homeowner may request extra updates anytime; we respond within 24 business hours.
    • Same-day virtual appointments offered when possible (may require customer photos/video).
    • All inspections performed by Haag-certified or Haag Master–level inspectors when available.
    • Licensed public adjusters assist with claim documentation and policy interpretation (not legal advice).
    • If we fail to provide a required update or 14-day check-in, you may claim a $50 credit (up to $150 total).
    • Retail projects: Credits apply to the project invoice or future services.
    • Insurance claim projects: Credits apply to future non-claim services only (cannot be applied to deductibles or insurer-covered amounts).
    • Communication timelines apply during business hours (Mon–Sat). Messages after hours, Sundays, or holidays answered next business day.

    6) Under Our Wing™ LIFETIME Guarantee Protection Plans

    All workmanship guarantees are provided by FEATHERFALL Restoration. These guarantees do not replace manufacturer warranties, which apply separately.

    • Silver Shield™ Standard (3-Year Coverage)
      Three years of workmanship coverage from completion. Defects caused by our workmanship are repaired at no cost. Repairs do not restart coverage.
    • Golden Nest™ Next-Level (Lifetime for Original Owner)
      Lifetime workmanship coverage while you own the property. If materials are discontinued, Featherfall may substitute equivalent products. Coverage ends upon sale/transfer.
    • Platinum Wing™ Premium (Lifetime + Transferable)
      Lifetime workmanship coverage for you and one subsequent homeowner. Transfer request required within 90 days of closing; inspection may be required. Transfers after 90 days may incur a fee up to 10% of the original contract. Coverage applies only to Featherfall-installed products under normal use.
    • Exclusions: Weather/impact damage, acts of God, structural movement, neglected maintenance, improper ventilation, unauthorized repairs, or work by other contractors void coverage.
    • Claims: Notify us in writing with photos/video within the active coverage period. A reasonable service fee applies if no workmanship defect is found.
    • Remedies & Rights: Coverage limited to amounts received under the original contract. No incidental or consequential damages. State-specific rights may apply.

    How to use any guarantee (simple)

    1. Report: Text/email your issue within the stated window with photos/video.
    2. Verify: We respond within 1 business day and schedule any fix/re-check.
    3. Credit: Applied to your invoice or mailed within 14 business days after verification.

    One guarantee credit per project unless noted. Cannot be combined with conflicting promos. Weather/safety always take precedence. FEATHERFALL Restoration is not a law firm and does not provide legal advice. Directorii coverage is provided by Directorii and governed by their program terms. All workmanship guarantees assume full payment received under contract.

    Roofing & Siding Repair Rebate

    Terms & Conditions

    TL;DR — How to get up to $500 back

    Why we do this: Real stories help neighbors choose faster

     

    ➔ Who: Homeowners with a qualifying retail repair completed by Featherfall Restoration
    (service areas only)

    ➔ What: Share your honest experience—no positive review required

    ➔ How: Within 72 hours of completion..

      1. Record a 60–90s phone video about your experience
      2. Make two public posts: one on Facebook and one on Nextdoor (you can include the video)
      3. Add this disclosure to both posts: “I received a rebate from Featherfall for sharing my experience”
      4. Upload your video and the post links/screenshots via our rebate form (we’ll text it to you)

    ➔ Amount: Up to $500. Credited to your invoice or mailed as a check within 14 business days after verification. Rebate cannot exceed the cost of repairs. If you paid $400, you only get $400 back

    ➔ Limits: 1 per household. Limited quantity each month. Keep posts public for 30 days. Not valid for previous or existing customers

    ➔ Notes: Not tied to Google reviews. Honest feedback only. Void where prohibited. Offer not valid for insurance-funded repairs

    Read the full terms farther below

    • Eligibility

    • Residential homeowners only, age 18+. Work must be performed by Featherfall at an address within our service areas.
    • Qualifying project: Completed retail repair (non-insurance-funded where prohibited) on your home. Full replacement jobs may qualify at our discretion.
    • Limit: 1 rebate per household/address. Limited quantity available each month—first come, first served.
    • Not eligible: Insurance-funded repairs, previous or existing customers, government contracts, jobs with past due balances, canceled/refunded jobs, or where prohibited by law or carrier agreements.

    What you do (within 72 hours of job completion)

    1. Create a 60–90 second honest testimonial video (phone video is perfect) sharing your experience.
    2. Make two public posts: one on Facebook and one on Nextdoor, sharing your experience (can include the video).
    3. Include this disclosure in both posts: “I received a rebate from Featherfall for sharing my experience.”
    4. Submit your video file and links/screenshots of both posts via our rebate form (we’ll text you the link at completion).

    Important notes

    • Honesty only. No positive review required. Your experience—good, bad, or mixed.
    • Platform policies apply. We do not require or request Google reviews or any platform that prohibits incentivized reviews.
    • Keep both posts public and live for at least 30 days.

    Rebate amount and payment

    • Amount: Up to $500. Exact amount may vary by project and will be stated on your estimate or completion paperwork.
    • Method: If your invoice is unpaid, we apply a credit. If already paid, we mail a rebate check.
    • Timing: Issued within 14 business days after we verify your submission meets these terms.
    • Taxes: Rebates may be taxable. If your rebates with us exceed $600 in a calendar year, we may issue a 1099. Consult your tax advisor.

    Verification and misuse

    • We may request additional proof (identity, address, proof of post, job details) to validate eligibility.
    • Fraudulent, misleading, or ineligible submissions will be declined. Abuse may void current and future eligibility.

    Content license

    • By submitting, you grant Featherfall a non‑exclusive, royalty‑free, worldwide, perpetual license to use, edit, and publish your submitted content (video, images, text, name, city) in any media for marketing/advertising purposes, without additional payment or approval. You confirm you own the content and have permission from anyone appearing in it.

    Legal

    • Void where prohibited. Offer not valid for insurance-funded repairs. We may modify or end this offer at any time, prospectively. Changes do not affect approved, verified submissions already in process.
    • This rebate is an incentive for sharing your experience and is not a sweepstakes, drawing, or game of chance.
    • We are not attorneys and do not provide legal advice. Governing law: State where work is performed.

    Questions? Email support@callfeatherfall.com or call 1‑855‑STORMFIX.

    Accessibility & Inclusion

    We believe a great website should feel like an open door, not a locked one.

    That’s why we’re doing our best to make this site work for everyone: including folx who navigate with screen readers, keyboard shortcuts, voice commands, magnifiers, or anything else that helps the web feel usable and welcoming. Real accessibility is a moving target, and no checklist can replace real human feedback. So when you tell us what’s off, we ship fixes fast.


    What we support

    Screen readers (NVDA, JAWS, VoiceOver), keyboard‑only navigation, zoom/magnifiers, and voice control
    High contrast text, visible focus states, and skip‑to‑content links

    Alt text for meaningful images and clear labels for all form fields
    Captions/subtitles for videos; transcripts on request


    Our standard

    We aim for WCAG 2.1 Level AA as our north star and iterate from your feedback.


    If something’s not working

    Step 1: Tell us the page and what wasn’t working (a screenshot or short description helps)

    Step 2: We’ll respond within 1 business day

    Step 3: We’ll provide a workaround (phone/email) and schedule a fix


    Request accommodations

    Prefer to complete a form by phone? We’ll fill it out with you, live

    Need a PDF in a different format? We’ll convert and send

    Want captions, transcripts, or a contrast tweak? We’ll prioritize it


    Contact

    📧 Support@CallFeatherfall.com
    📞 1.855.786.7434 (that’s 1.855.STORMFIX)


    Notes

    Some third‑party tools (maps, forms, video players) may have limits; when they do, we’ll provide alternatives.
    Last reviewed: 10-01-2025. Audited annually and after major releases.

    If you run into anything frustrating, confusing, or just plain annoying while using this site, please tell us. Whether it’s a page that’s hard to read, a form that won’t play nice, or something that just feels off ,we want to hear from you.

    We’ll take it from there; and yes, a real human will get back to you.

    Thanks for helping us build a better, more inclusive web. We’re glad you’re here.

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