Effective Date: 10-21-2025

FEATHERFALL™ Restoration and FEATHERFALL™ Adjusting (“we,” “us,” “our”) respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and retain your data when you interact with us online or offline. It applies to users in Florida, Maryland, Virginia (and any additional service areas listed on our site). Certain provisions below apply specifically to FEATHERFALL™ Adjusting and its licensed partners where public adjusting services are offered.

By using our website or providing your information, you consent to the practices described in this Privacy Policy.

Who We Are

• FEATHERFALL™ Restoration: Contracting services (roofing, siding, gutters, windows, doors, related exterior work).
• FEATHERFALL™ Adjusting & partners: Public insurance adjusting services (where legally permitted) provided by individually licensed adjusters and/or partner firms. Adjusting services are separate from contracting services.

Information We Collect

• Contact Information: name, email, phone, address.
• Project Details: construction scope, service history, site access notes, property photos, measurements.
• Media: project/claim photos and videos, before/after images, site documentation, publicly shared testimonials, call/meeting recordings (e.g., Zoom).
• Communications: emails, calls, texts, form submissions, chat transcripts, appointment confirmations.
• Website & Device Data: IP address, browser type, pages visited, identifiers/cookies, ad/analytics signals.
• Payment & Financing Data: limited billing metadata (payments are processed by third-party processors; we do not store full card numbers). Financing applications are handled by third-party lenders.
• Claim Data (Adjusting): insurance policy/claim details, inspection notes, estimate/scope files, carrier communications (for FEATHERFALL™ Adjusting or its partners where engaged).
• Donation & Community Programs: nomination forms, mortgage status attestation (GiveBack), nonprofit preferences (Lead ’n’ Feed™), video submissions, stories, and consent choices related to publicity.

How We Use Your Information

• To provide and manage your project (FEATHERFALL™ Restoration) or claim (FEATHERFALL™ Adjusting & partners).
• To schedule appointments, conduct inspections/assessments, send service updates, and provide documents electronically (e-sign/E-SIGN).
• To improve our website, services, safety, and customer experience; to perform quality assurance and training (including recordings).
• To administer Lead ’n’ Feed™ donations (customer-directed $300 community donations) and the Annual 50k Home Restoration GiveBack Donation (needs-based initiative), including verifying eligibility, coordinating with nonprofits, and contacting nominees.
• To market related services (you may opt out of promotional messages at any time).
• To comply with legal, tax, and regulatory obligations; to prevent fraud and ensure security.

E-Sign Disclosure & Electronic Communications

By providing your email/phone, you consent to receive documents, notices, and approvals electronically (e.g., email, text, e-signature). Paper copies are available on request.

SMS and Email Communications

By submitting your contact information, you agree to receive automated messages from FEATHERFALL™ Restoration and FEATHERFALL™ Adjusting. Message frequency may vary. Standard messaging and data rates may apply. You can opt out at any time by replying “STOP” to SMS or clicking “Unsubscribe” in emails. Consent is not a condition of purchase.

Call & Meeting Recordings

Calls and virtual meetings (e.g., Zoom) may be recorded for quality assurance, training, documentation, or dispute resolution. By proceeding, you consent to such recordings.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze traffic, and personalize content/ads. You can control cookie settings via your browser and (where offered) our cookie banner preferences. Some states treat certain advertising/analytics uses as “sharing” or “targeted advertising”—you may opt out via browser controls and, if available, our cookie banner.

Program-Specific Notices

• Lead ’n’ Feed™ ($300 Community Donation): We may collect your preferred nonprofit and related details for verification and disbursement; donations are issued by FEATHERFALL™ Restoration and are not tax-deductible to customers.
• Annual 50k Home Restoration GiveBack Donation (Needs-Based, Not a Sweepstakes): We collect nomination details (including self-nominations), mortgage status attestations, property/condition information, inspection results, and optional video stories to evaluate eligibility. A third-party advisory panel may review nomination materials; we may contact nominees about the program and other offers (opt-out available).
• Publicity & Testimonials: With consent (or as described in our Terms), we may capture and use photos/video/testimonials for documentation and marketing; you may opt out of marketing uses in writing (operational documentation may still be required).

Data Retention

We keep personal data only as long as reasonably necessary for the purposes described above, including legal and operational requirements. Typical retention periods:

• Project/Claim Media (photos/videos): up to 5 years after project completion or claim closure (for proof, warranty, and documentation). You may request earlier deletion where feasible unless required for legal/warranty purposes.
• Contracts, Invoices, Change Orders: 7 years (tax, accounting, audit).
• Call/Meeting Recordings: up to 24 months, depending on format and software (training, quality, dispute resolution).
• Lead/Inquiry Records: 24 months from last interaction (or sooner on request).
• Web Analytics/Advertising Identifiers: typically 26 months (or provider default) unless you clear cookies or opt out.
• Warranty Files & Proof of Completion: for the warranty term + up to 2 years.
• GiveBack Nominations (final selection year): up to 24 months after the selection window closes, unless retained longer for legal or fraud-prevention reasons.

Service Providers (Processors)

We share information with trusted processors who perform services on our behalf under contracts that limit use to our instructions, such as:

• SMS/Voice & Email: messaging platforms and email delivery services.
• CRM & Scheduling: customer relationship management, quoting, dispatch, and calendar tools.
• Hosting & Cloud Storage: website hosting, file storage, backups, and collaboration tools.
• Payments: secure payment processors; we do not store full card numbers.
• Financing: third-party lenders who evaluate and service financing applications.
• Analytics & Advertising: tools that measure site usage and, where enabled, support ad personalization/retargeting.
• Security & Anti-Fraud: services that help protect our systems and users.
• Professional Services: auditors, insurers, attorneys, and similar advisors.

Other Sharing

• Third-Party Advisory Panel (GiveBack): nomination materials may be shared with vetted panel members under confidentiality to evaluate eligibility and recommend recipients.
• Nonprofits (Lead ’n’ Feed™): we share only the information necessary to verify eligibility and direct donations.
• Law Enforcement/Legal: we may disclose information to comply with law, enforce agreements, or protect rights, safety, and property.

We Don’t Sell Your Data

We do not sell your personal data for money. We may share limited data with advertising/analytics partners to deliver or measure ads, which some states may treat as “sharing” or “targeted advertising.” You can manage cookies in your browser and, if available, through our cookie banner settings.

Legal Disclosures

• Adjusting Services: FEATHERFALL™ Adjusting (and/or licensed partners) collects insurance-related data as needed for public adjusting services where legally permitted.
• Contracting Services: FEATHERFALL™ Restoration collects information required for construction-related services, permitting, inspections, warranties, and safety.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information.
• Request corrections or deletions (subject to legal/warranty retention).
• Opt out of promotional communications.
• Opt out of “sharing” for cross-site or targeted advertising (see cookie settings).
• Request a copy or transfer of your data.

To make a request, email Support@CallFeatherfall.com. We will respond within 30 days (or the period required by law).

Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe we have received such information, please contact us for removal.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure.

State-Specific Notices

Residents of states with comprehensive privacy laws may have additional rights, including the right to opt out of targeted advertising and certain profiling. Contact us to exercise these rights.

Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the “Effective Date” above. Continued use of our services after changes means you accept the updated policy.

Contact Us

• Email: Support@CallFeatherfall.com
• Phone: 1-855-STORMFIX (1-855-786-7634)
• Mail:
  FEATHERFALL™ Restoration
  400 Chesterfield Center STE 400
  Chesterfield, MO 63017
  FEATHERFALL™ Adjusting
  10770 Columbia Pike STE 300
  Silver Spring, MD 20901

Terms & Conditions
Effective Date: 10-01-2025

1. Promotion Overview

This Promotion (“Promotion”) is offered exclusively by FEATHERFALL™ Restoration (“Company”, “we”, “us”, or “our”) for qualifying roofing, siding, gutter, window, and door projects.
The Promotion provides customers opportunities to receive credits, discounts, or guarantees based on specific conditions and requirements, as outlined below.

1A. Corporate Entities & Service Scope

• FEATHERFALL™ Restoration: Provides contracting services (roofing, siding, gutters, windows, doors, and related exterior work). Promotions, credits, donations, and workmanship warranties in this document apply to retail projects performed by FEATHERFALL™ Restoration.
• FEATHERFALL™ Adjusting & partners: Provides public insurance adjusting services where legally permitted, through individually licensed adjusters and/or partner firms. Insurance-claim advocacy, policy interpretation, and claims handling (if engaged) are offered by FEATHERFALL™ Adjusting and/or its licensed partners and are separate from FEATHERFALL™ Restoration’s contracting services. Promotions and retail credits herein do not apply to adjusting services.
• No Cross-Application: Engaging FEATHERFALL™ Adjusting does not obligate use of FEATHERFALL™ Restoration, and vice versa. Where required by law, disclosures and conflict safeguards are provided; customers may choose separate providers.

2. Eligibility

• 2.1 Qualified Customers: The Promotion is open to residential customers who enter into a contract with the Company. Customers must be at least 18 years of age and legally able to enter into a binding contract.
• 2.2 Geographic and Service Area Eligibility:
  • This Promotion is open exclusively to residents whose primary residence is located in Florida, Maryland, or Virginia.
  • The Promotion is available only to customers whose locations fall within designated service areas for FEATHERFALL™ Restoration.
  • If you are uncertain whether your location qualifies, you must contact our office prior to entering into a contract.
• 2.3 Exclusions: Employees of FEATHERFALL™ Restoration, its affiliates, subsidiaries, and their immediate family members are not eligible.
• 2.4 Insurance Claim Related Work: Projects or work associated with or initiated as part of an insurance claim are ineligible for this Promotion. Only retail projects may qualify.

3. Payment Incentives and Options

• 3.1 Retail Payment Incentives: Retail (non-insurance) customers may choose between:
  • A 10% discount on any full siding or roofing project if full payment is made within 72 hours of project completion.
  • Flexible 0% financing options, for qualifying customers, through third-party lenders (e.g., Service Finance). Example programs may include “No payments, no interest if paid in full within 24 months,” or “Equal payments for 72 months at 0%,” subject to lender terms. See lender documentation for full terms.
• 3.2 Immediate Payment Methods: Accepted payment methods include:
  • Credit Card
  • Check
  • Cashier’s Check
  • Money Order

  For avoidance of doubt, raw cash is not accepted.

4. Promotional Guarantees and Credits

• 4.1 On-Time Install Guarantee: If FEATHERFALL™ Restoration fails to begin installation by the scheduled date, the customer may receive a $250 credit. This guarantee excludes delays caused by factors outside the Company’s control, including but not limited to weather, natural disasters, war, strikes, labor shortages, or supply chain disruptions.
• 4.2 No Nail Left Behind™ Pledge: If a customer discovers nails or job debris after the Company’s final quality-control walkthrough, they may be eligible for a one-time $500 credit. To qualify, submit a written request with photos to Support@CallFeatherfall.com within 72 hours after the walkthrough or 7 days after installation, whichever comes first.
• 4.3 Directorii $250,000 Protection: This is a third-party program provided by Directorii. When available and eligible, customers may receive enrollment at no charge if they sign the contract within 24 hours of receiving our estimate (Company may extend in writing at its discretion). All Directorii coverage is governed by Directorii’s terms and program rules.
• 4.4 $500 Upgrade Credit for On-Time Appointments: Customers who attend both their virtual assessment and any required in-home inspection appointments on time may receive a $500 upgrade credit. Credit may only be applied toward upgrades or add-ons related to the contracted project. Rescheduling and exceptions are at the Company’s sole discretion.
• 4.5 Lead ’n’ Feed™ — $300 Community Donation (Powered by You)
  • Overview: Through the Lead ’n’ Feed™ program, FEATHERFALL™ Restoration donates $300 to a local nonprofit organization of the customer’s choice for every completed full roof or full siding replacement retail project. This is a community initiative and not a rebate or credit to the customer.
  • Eligibility:
    • Applies to retail (non-insurance) projects only. Select large repairs may qualify at FEATHERFALL™ Restoration’s discretion.
    • Qualifying projects include completed, paid-in-full full roof or siding replacements on residential primary dwellings within FEATHERFALL™ Restoration’s service areas (FL, MD, VA).
    • One donation per qualifying system replacement; roof + siding replacements under the same contract may each qualify (maximum $600 total per address per 12-month period).
  • Your Choice of Charity: Customers may direct the donation to any eligible 501(c)(3) or registered local nonprofit (e.g., food pantry, school, shelter, rescue). FEATHERFALL™ Restoration verifies eligibility. Organizations engaged in hate speech, discrimination, or political campaigns/committees are ineligible.
  • Timing & Payment: Donations are issued by FEATHERFALL™ Restoration within 30 days after final payment and project completion. Donations are made by FEATHERFALL™ Restoration and are not tax-deductible to customers.
  • Substitution & Oversight: If a selected organization cannot be verified, is ineligible, declines, or acceptance is unlawful, FEATHERFALL™ Restoration may substitute an alternate verified local nonprofit or allocate to the internal Lead ’n’ Feed™ Community Fund (e.g., winter-gear kits, haircut events for unhoused neighbors, local school drives).
  • Program Integrity: FEATHERFALL™ Restoration may publicly recognize customers and beneficiaries participating in Lead ’n’ Feed™, including limited photos, videos, or testimonials consistent with Section 9.4 (Media & Content License). Customers may opt out in writing.
  • Pricing Basis: All valuations and donation amounts are calculated using FEATHERFALL™ Restoration’s then-current retail pricing as of the installation/service date, not wholesale or subcontractor rates (see Section 9.15).
  • Compliance & Discretion: FEATHERFALL™ Restoration may modify, suspend, or discontinue Lead ’n’ Feed™ at any time for legal, financial, or administrative reasons. Void where prohibited.

5. Roofing & Siding Repair Rebate Offer

• 5.1 Overview: Residential homeowners who complete a qualifying retail repair with FEATHERFALL™ Restoration may be eligible to receive up to a $500 rebate after project completion.
• 5.2 Eligibility Requirements:
  • Homeowners only, age 18+, with work performed by FEATHERFALL™ Restoration at an address within our service areas.
  • Qualifying projects include completed retail (non-insurance-funded) repairs. Full replacements may qualify at the Company’s discretion.
  • Limit: One rebate per household/address. Rebates are limited and awarded first-come, first-served.
  • Not eligible: Insurance-funded repairs, government contracts, jobs with past-due balances, canceled/refunded jobs, or where prohibited by law or carrier agreements.
• 5.3 Customer Requirements (within 72 hours of completion):
  • Create a 60–90 second honest testimonial video (phone video acceptable).
  • Make two public posts—one on Facebook and one on Nextdoor—sharing your experience (video may be included).
  • Include this disclosure in both posts: “I received a rebate from FEATHERFALL™ Restoration for sharing my experience.”
  • Submit your video and links/screenshots via the Company’s rebate form (link provided via text at completion).
• 5.4 Important Notes:
  • Honesty only—positive reviews are not required.
  • Posts must remain public and live for at least 30 days.
  • We do not require Google reviews or any platform that prohibits incentivized reviews.
• 5.5 Rebate Amount and Payment:
  • Amount: Up to $500. Exact amount will be stated on the estimate or completion paperwork.
  • For projects $500 or more: maximum rebate is $500. For projects under $500: rebate capped at actual project cost.
  • Method: Credit applied to unpaid invoices, or rebate check mailed if invoice already paid.
  • Timing: Issued within 14 business days of verified submission.
  • Taxes: Rebates may be taxable (e.g., 1099 if $600+ annually). Consult your tax advisor.
• 5.6 Verification & Misuse:
  • Additional proof (identity, address, proof of post, job details) may be required.
  • Fraudulent, misleading, or ineligible submissions will be declined; abuse may void current and future eligibility.
• 5.7 Content License: By submitting, you grant the Company a non-exclusive, royalty-free, worldwide, perpetual license to use, edit, and publish your submitted content (video, images, text, name, city) in any media for marketing/advertising without additional payment or approval. You confirm you own the content and have permission from anyone appearing in it.
• 5.8 Legal:
  • Void where prohibited. Not valid for insurance-funded repairs.
  • The Company may modify or end this offer at any time prospectively. Changes do not affect verified submissions already in process.
  • This rebate is an incentive for sharing your experience and is not a sweepstakes, drawing, or game of chance.
  • Governing law: State where work is performed.

6. Limitations and Exclusions

• 6.1 Non-Combining Offers: Promotions cannot be combined unless expressly agreed to in writing by the Company.
• 6.2 Verification Rights: The Company reserves the right to verify all claims, payments, or submissions made by customers under this Promotion.
• 6.3 Modification or Termination: The Company may modify, suspend, or cancel this Promotion at any time without prior notice, except for contracts already executed.

7. Disclaimers and Limitation of Liability

• 7.1 “As Is” Basis: All Promotions are provided “as is” without warranties of any kind, except those expressly stated herein or in the customer’s project contract.
• 7.2 Typographical Errors: The Company is not responsible for typographical or printing errors in promotional materials.
• 7.3 Limitation of Liability: In no event shall the Company be liable for indirect, incidental, special, or consequential damages related to this Promotion. Liability, if any, is limited to amounts paid under the contract for the project at issue.

8. Governing Law and Dispute Resolution

• 8.1 Governing Law: These Terms are governed by the laws of the state in which the work is performed.
• 8.2 Jurisdiction: Any disputes shall be brought exclusively in the courts of the state where the project is performed.

9. Additional Terms & Conditions

• 9.1 Electronic Consent (E-SIGN): You consent to the use of electronic signatures, electronic records, and electronic delivery of documents, approvals, notices, and disclosures via email and text. Paper copies available upon request.
• 9.2 TCPA/SMS Consent: By providing your phone number, you consent to receive autodialed or automated texts and calls from the Company. Consent is not a condition of purchase. Reply STOP to opt out or HELP for assistance. Message/data rates may apply.
• 9.3 Call/Meeting Recording Notice: Calls, video conferences, or meetings may be recorded for quality and training. By proceeding, you consent to such recordings.
• 9.4 Media & Content License (Photos/Video): You grant the Company a non-exclusive, royalty-free, worldwide, perpetual license to capture and use site/job photos and videos for documentation and marketing. We can blur addresses and plates upon request. Opt-out: You may opt out by written notice prior to media capture; operational documentation photos may still be required for records and warranties.
• 9.5 Change Orders & Hidden Conditions: “Hidden conditions” are unforeseen issues discovered after work begins (e.g., rotten decking, structural damage, code-mandated upgrades). Changes require written approval and may adjust price/schedule. If we cannot reach you, work may pause until approval.
• 9.6 Scheduling & Site Access: Customer responsibilities include:
  • Securing pets and providing safe access to the work areas.
  • Keeping driveway/parking clear for delivery/dumpsters; moving vehicles as requested.
  • Providing power and water access as reasonably required.
  • Providing attic access where applicable.
  • Acknowledging satellite/EV/HVAC line-set disclaimers and any required detach/reset procedures.
  • Reasonable landscaping protection per Company SOP; weather safety may take precedence over schedule.
• 9.7 Materials & Substitutions: If supply issues arise, the Company may propose equivalent or better substitutions. Any upgrade that increases cost requires your approval for the difference.
• 9.8 Warranty Disclosures (non-Directorii): The Company provides workmanship warranty terms as set forth in Section 10 below. Manufacturer warranties are separate and governed by their own terms.
• 9.9 No-Surprise Pricing Enforcement: Any chargeable work not pre-approved in writing will be credited or removed. Change orders and approvals may be executed electronically.
• 9.10 Payments, Chargebacks & Lien Rights: Initiating a credit card chargeback on an undisputed invoice is a breach. You are responsible for chargeback fees and reasonable collection costs, including attorney’s fees. The Company may suspend warranty services until the account is cured. You are hereby notified of potential mechanic’s lien rights as permitted by applicable law.
• 9.11 Insurance-Specific Disclosures: The Company does not guarantee insurance coverage or approval. Homeowner is responsible for any deductible and non-covered items. You consent to our communication with your carrier/adjuster. We do not provide legal advice.
• 9.12 Force Majeure: The Company is not liable for delays or non-performance due to events beyond reasonable control (e.g., weather, supply chain, labor actions, utility/permit/HOA delays). On-time credits and schedules exclude such events.
• 9.13 Arbitration & Class Action Waiver: Except for small-claims matters, disputes shall be resolved by binding arbitration on an individual basis; no class actions or consolidated proceedings.
• 9.14 Financing Disclaimers: Third-party lenders set all financing terms. Approvals are not guaranteed. Offers subject to change without notice. Not all applicants qualify and some promotions may not be combinable.
• 9.15 Price Validity & Retail Pricing Basis (Global): Quotes are valid for a limited window (e.g., 72 hours) and may be locked within that period. After expiration, pricing may adjust to current market conditions. All work, valuations, credits, donations, and warranty remedies are based on FEATHERFALL™ Restoration’s then-current retail pricing as of the installation/service date (not wholesale or subcontractor rates).

10. Under Our Wing™ LIFETIME Guarantee Protection Plans — Workmanship Warranty Terms

All workmanship guarantees are provided by FEATHERFALL™ Restoration. These guarantees cover installation workmanship only and do not replace any manufacturer’s material warranties, which apply separately to shingles, siding, windows, doors, gutters, and accessories.

• 10.1 Silver Shield™ Standard — 3-Year Workmanship Coverage
  FEATHERFALL™ Restoration guarantees installation workmanship for three (3) years from completion date. If a workmanship defect is confirmed within that period, FEATHERFALL™ Restoration will repair or replace the affected area at no cost. Replacement/repair does not restart the original coverage period.
• 10.2 Golden Nest™ Next-Level — Lifetime Workmanship (Original Owner)
  Covers workmanship defects for as long as the original owner resides in the home. If original materials are discontinued, FEATHERFALL™ Restoration may substitute equivalent materials. Coverage ends upon sale or transfer of the property.
• 10.3 Platinum Wing™ Premium — Lifetime + One-Time Transfer
  Lifetime workmanship protection for the original owner and one subsequent homeowner. Transfer must be requested in writing within 90 days of property sale; FEATHERFALL™ Restoration may require inspection. Transfers requested after 90 days may be subject to a transfer fee of up to ten percent (10%) of the original contract value.
• 10.4 Exclusions (All Tiers): Acts of God (hail, wind, storm, lightning, tree/impact), flooding, fire, abnormal settlement/movement, pre-existing conditions, improper maintenance, improper ventilation, ice damming, mold/mildew/biological growth, interior nail pops, painter’s caulk/finish touch-ups, normal wear/aging, misuse/abuse, or alterations/repairs by others void coverage.
• 10.5 Conditions: Coverage applies only to products installed by FEATHERFALL™ Restoration and assumes normal, reasonable use, full payment under the contract, and compliance with manufacturer care/maintenance requirements.
• 10.6 Claims Process: Promptly notify FEATHERFALL™ Restoration in writing (email or online form) after discovery and within the active coverage period. Provide photos/video and access for inspection. If inspection determines no workmanship defect, a reasonable service fee may apply.
• 10.7 Remedies & Limitations: These workmanship guarantees are the exclusive warranties from FEATHERFALL™ Restoration. Liability is limited to amounts received under the original contract. No incidental, special, indirect, or consequential damages. Rights may vary by state.
• 10.8 Pricing Basis (Warranty Reminder): All warranty remedies are valued and performed using FEATHERFALL™ Restoration’s then-current retail pricing as of the service date, consistent with Section 9.15.

11. FEATHERFALL™ Annual 50k Home Restoration GiveBack Donation — Program Terms (Needs-Based, Not a Sweepstakes)

Overview: The FEATHERFALL™ Annual 50k Home Restoration GiveBack Donation (“GiveBack”) is a needs-based, discretionary community initiative. It is not a sweepstakes, raffle, lottery, or game of chance. No purchase necessary to be considered. The Company is under no obligation to select a recipient in any year, including if no nominee is suitable or selection would cause undue financial hardship to the Company.

• 11.1 Timing: Nominations open annually and close at 11:59 PM local time on December 22. Selected recipient(s) (if any) are publicly announced on December 24 (Christmas Eve).
• 11.2 Nomination & Consent: Individuals may self-nominate or nominate another household. Nominees must consent to participation, provide accurate information, and agree to these Program Terms.
• 11.3 Eligibility (Needs-Based):
  • Nominee must reside in the home nominated and the home must be their primary residence within FEATHERFALL™ Restoration’s service areas (FL, MD, VA).
  • Mortgage status: If a mortgage exists, the account must be current at time of inspection and selection.
  • Insurance exclusion: If the home has hail, wind, or storm damage that appears reasonably likely to be covered by a valid insurance policy (as determined during FEATHERFALL™ Restoration’s assessment), the home is excluded from GiveBack consideration for that scope of damage.
  • Need criteria: Considerations may include financial hardship, safety concerns, and community impact; final standards are at the sole discretion of the panel and Company.
• 11.4 Inspection & Assessment (Required): Participation is contingent on allowing FEATHERFALL™ Restoration reasonable and safe access to inspect the roof, siding, windows, doors, gutters, and any other potential scope items. Nominee must complete a follow-up assessment call to review findings, verify age/condition, and discuss safety or structural considerations. Failure to provide timely access may result in disqualification.
• 11.5 Selection Panel & Discretion: A third-party advisory panel (appointed annually) will review eligible nominations and recommend recipient(s). FEATHERFALL™ Restoration retains final selection authority. The Company may:
  • Select one or multiple recipients;
  • Allocate up to an aggregate target value of approximately $50,000 in labor/materials, or more at its discretion;
  • Defer or decline to select any recipient if no nominee qualifies or if selection would materially harm the Company’s financial stability (e.g., insolvency, bankruptcy risk);
  • Modify the scope of donated work for safety, code compliance, or feasibility.
• 11.6 Program Nature & Scope: Donated work is provided at the Company’s discretion, subject to permitting, code, structural feasibility, product availability, weather, and scheduling. FEATHERFALL™ Restoration may substitute equivalent or superior materials if listed products are unavailable. Donated scope does not include unrelated repairs (e.g., interior drywall/paint) unless expressly stated.
• 11.7 Marketing Communications & Publicity: By nominating or being nominated, you agree that FEATHERFALL™ Restoration and its partners may contact nominees via email, text, phone, and mail regarding the GiveBack and other offers from time to time (opt-out available; consent not a condition of purchase). Selected recipients (if any) agree to:
  • Provide a video submission during nomination (prompted questions provided);
  • Allow photo/video recording of the assessment, installation, and after-care process;
  • Provide recorded testimonials post-project; and
  • Allow public announcement and listing in the “Past Donations” section of our site (name, city, story overview, media).

  You grant FEATHERFALL™ Restoration a perpetual, worldwide, royalty-free license to use submitted/recorded content in any media for marketing and documentation.

• 11.8 No Consideration; Not a Game of Chance: There is no entry fee, purchase, or chance element. Program is needs-based and discretionary; odds are not applicable.
• 11.9 Verification & Accuracy: FEATHERFALL™ Restoration may require proof of identity, residency, mortgage status, and ownership/tenancy. Misrepresentations or failure to provide documentation may result in disqualification.
• 11.10 Taxes: Donated goods/services may be taxable. Recipients are responsible for any taxes, fees, or imputed income. FEATHERFALL™ Restoration may issue tax forms (e.g., 1099) where required.
• 11.11 Warranty (Donations): Donated work may include an applicable workmanship warranty tier solely at FEATHERFALL™ Restoration’s discretion. Manufacturer warranties (if any) apply per their terms. Normal maintenance is the homeowner’s responsibility.
• 11.12 Right to Modify/Cancel: FEATHERFALL™ Restoration may modify, suspend, or cancel the Program at any time, including for legal, safety, or financial reasons, without obligation to any nominee.
• 11.13 Pricing Basis (GiveBack Reminder): All GiveBack valuations and donated work are based on FEATHERFALL™ Restoration’s then-current retail pricing as of the installation/service date, consistent with Section 9.15.

12. General Provisions

• 12.1 Entire Agreement: These Terms, along with the project contract and referenced documents, constitute the full agreement.
• 12.2 Severability: If any provision is invalid, remaining provisions remain enforceable.
• 12.3 No Waiver: Failure by the Company to enforce any provision does not constitute a waiver.

13. Contact Information

For questions regarding this Promotion or these Terms and Conditions, please contact: Support@CallFeatherfall.com

14. Acceptance of Terms

By entering into a contract with FEATHERFALL™ Restoration and/or participating in the Programs described herein, you acknowledge you have read, understood, and agree to be bound by these Terms and Conditions.