FEATHERFALL™ — Roofing & Siding in Central Maryland

Accessibility & Inclusion

A great website should feel like an open door, not a locked one

Why it matters

➔ We build this site to work for everyone—screen readers, keyboard navigation, voice commands, magnifiers, whatever helps you use the web

➔ Real accessibility is a moving target. No checklist replaces real human feedback, so when you tell us what’s off, we ship fixes fast

What we support

➔ Screen readers (NVDA, JAWS, VoiceOver), keyboard‑only navigation, zoom/magnifiers, and voice control

➔ High contrast text, visible focus states, and skip‑to‑content links

➔ Alt text for meaningful images, clear labels for all form fields, and captions/subtitles for videos

Our standard

➔ We aim for WCAG 2.1 Level AA as our north star and iterate from your feedback

If something’s not working

➔ Tell us the page and what wasn’t working (a screenshot or short description helps)

➔ We’ll respond within 1 business day

➔ We’ll provide a workaround (phone/email) and schedule a fix

Request accommodations

➔ Prefer to complete a form by phone? We’ll fill it out with you, live

➔ Need a PDF in a different format? We’ll convert and send

➔ Want captions, transcripts, or a contrast tweak? We’ll prioritize it

Contact

➔ Support@CallFeatherfall.com

➔ 1-855-STORMFIX (1-855-786-7634)

Some third‑party tools (maps, forms, video players) may have limits—when they do, we’ll provide alternatives. Last reviewed: 10-01-2025. Audited annually and after major releases.

If you run into anything frustrating, confusing, or just plain annoying on this site, tell us. A real human will get back to you. Thanks for helping us build a better, more inclusive web. We’re glad you’re here.

Privacy Policy

Effective Date: 10-21-2025

FEATHERFALL™ Restoration and FEATHERFALL™ Adjusting (“we,” “us,” “our”) respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and retain your data when you interact with us online or offline. It applies to users in Florida, Maryland, Virginia (and any additional service areas listed on our site). Certain provisions below apply specifically to FEATHERFALL™ Adjusting and its licensed partners where public adjusting services are offered.

By using our website or providing your information, you consent to the practices described in this Privacy Policy.

Who We Are

FEATHERFALL™ Restoration: Contracting services (roofing, siding, gutters, windows, doors, related exterior work).
FEATHERFALL™ Adjusting & partners: Public insurance adjusting services (where legally permitted) provided by individually licensed adjusters and/or partner firms. Adjusting services are separate from contracting services.

Information We Collect

Contact Information: name, email, phone, address.
Project Details: construction scope, service history, site access notes, property photos, measurements.
Media: project/claim photos and videos, before/after images, site documentation, publicly shared testimonials, call/meeting recordings (e.g., Zoom).
Communications: emails, calls, texts, form submissions, chat transcripts, appointment confirmations.
Website & Device Data: IP address, browser type, pages visited, identifiers/cookies, ad/analytics signals.
Payment & Financing Data: limited billing metadata (payments are processed by third-party processors; we do not store full card numbers). Financing applications are handled by third-party lenders.
Claim Data (Adjusting): insurance policy/claim details, inspection notes, estimate/scope files, carrier communications (for FEATHERFALL™ Adjusting or its partners where engaged).
Donation & Community Programs: nomination forms, mortgage status attestation (GiveBack), nonprofit preferences (Lead ’n’ Feed™), video submissions, stories, and consent choices related to publicity.

How We Use Your Information

To provide and manage your project (FEATHERFALL™ Restoration) or claim (FEATHERFALL™ Adjusting & partners).
To schedule appointments, conduct inspections/assessments, send service updates, and provide documents electronically (e-sign/E-SIGN).
To improve our website, services, safety, and customer experience; to perform quality assurance and training (including recordings).
To administer Lead ’n’ Feed™ donations (customer-directed $300 community donations) and the Annual 50K Restore Your Roost™ GiveBack Donation (needs-based initiative), including verifying eligibility, coordinating with nonprofits, and contacting nominees.
To market related services (you may opt out of promotional messages at any time).
To comply with legal, tax, and regulatory obligations; to prevent fraud and ensure security.

E-Sign Disclosure & Electronic Communications

By providing your email/phone, you consent to receive documents, notices, and approvals electronically (e.g., email, text, e-signature). Paper copies are available on request.

SMS and Email Communications

By submitting your contact information, you agree to receive automated messages from FEATHERFALL™ Restoration and FEATHERFALL™ Adjusting. Message frequency may vary. Standard messaging and data rates may apply. You can opt out at any time by replying “STOP” to SMS or clicking “Unsubscribe” in emails. Consent is not a condition of purchase.

Call & Meeting Recordings

Calls and virtual meetings (e.g., Zoom) may be recorded for quality assurance, training, documentation, or dispute resolution. By proceeding, you consent to such recordings.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze traffic, and personalize content/ads. You can control cookie settings via your browser and (where offered) our cookie banner preferences. Some states treat certain advertising/analytics uses as “sharing” or “targeted advertising”—you may opt out via browser controls and, if available, our cookie banner.

Program-Specific Notices

Lead ’n’ Feed™ ($300 Community Donation): We may collect your preferred nonprofit and related details for verification and disbursement; donations are issued by FEATHERFALL™ Restoration and are not tax-deductible to customers.
Annual 50K Restore Your Roost™ GiveBack Donation (Needs-Based, Not a Sweepstakes): We collect nomination details (including self-nominations), mortgage status attestations, property/condition information, inspection results, and optional video stories to evaluate eligibility. A third-party advisory panel may review nomination materials; we may contact nominees about the program and other offers (opt-out available).
Publicity & Testimonials: With consent (or as described in our Terms), we may capture and use photos/video/testimonials for documentation and marketing; you may opt out of marketing uses in writing (operational documentation may still be required).

Data Retention

We keep personal data only as long as reasonably necessary for the purposes described above, including legal and operational requirements. Typical retention periods:

Project/Claim Media (photos/videos): up to 5 years after project completion or claim closure (for proof, warranty, and documentation). You may request earlier deletion where feasible unless required for legal/warranty purposes.
Contracts, Invoices, Change Orders: 7 years (tax, accounting, audit).
Call/Meeting Recordings: up to 24 months, depending on format and software (training, quality, dispute resolution).
Lead/Inquiry Records: 24 months from last interaction (or sooner on request).
Web Analytics/Advertising Identifiers: typically 26 months (or provider default) unless you clear cookies or opt out.
Warranty Files & Proof of Completion: for the warranty term + up to 2 years.
GiveBack Nominations (final selection year): up to 24 months after the selection window closes, unless retained longer for legal or fraud-prevention reasons.

Service Providers (Processors)

We share information with trusted processors who perform services on our behalf under contracts that limit use to our instructions, such as:

SMS/Voice & Email: messaging platforms and email delivery services.
CRM & Scheduling: customer relationship management, quoting, dispatch, and calendar tools.
Hosting & Cloud Storage: website hosting, file storage, backups, and collaboration tools.
Payments: secure payment processors; we do not store full card numbers.
Financing: third-party lenders who evaluate and service financing applications.
Analytics & Advertising: tools that measure site usage and, where enabled, support ad personalization/retargeting.
Security & Anti-Fraud: services that help protect our systems and users.
Professional Services: auditors, insurers, attorneys, and similar advisors.

Other Sharing

Third-Party Advisory Panel (GiveBack): nomination materials may be shared with vetted panel members under confidentiality to evaluate eligibility and recommend recipients.
Nonprofits (Lead ’n’ Feed™): we share only the information necessary to verify eligibility and direct donations.
Law Enforcement/Legal: we may disclose information to comply with law, enforce agreements, or protect rights, safety, and property.

We Don’t Sell Your Data

We do not sell your personal data for money. We may share limited data with advertising/analytics partners to deliver or measure ads, which some states may treat as “sharing” or “targeted advertising.” You can manage cookies in your browser and, if available, through our cookie banner settings.

Legal Disclosures

Adjusting Services: FEATHERFALL™ Adjusting (and/or licensed partners) collects insurance-related data as needed for public adjusting services where legally permitted.
Contracting Services: FEATHERFALL™ Restoration collects information required for construction-related services, permitting, inspections, warranties, and safety.

Your Rights

Depending on your location, you may have the right to:

Access your personal information.
Request corrections or deletions (subject to legal/warranty retention).
Opt out of promotional communications.
Opt out of “sharing” for cross-site or targeted advertising (see cookie settings).
Request a copy or transfer of your data.

To make a request, email Support@CallFeatherfall.com. We will respond within 30 days (or the period required by law).

Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe we have received such information, please contact us for removal.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure.

State-Specific Notices

Residents of states with comprehensive privacy laws may have additional rights, including the right to opt out of targeted advertising and certain profiling. Contact us to exercise these rights.

Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the “Effective Date” above. Continued use of our services after changes means you accept the updated policy.

Contact Us

Email: Support@CallFeatherfall.com
Phone: 1-855-STORMFIX (1-855-786-7634)
Mail:
FEATHERFALL™ Restoration
400 Chesterfield Center STE 400
Chesterfield, MO 63017

FEATHERFALL™ Adjusting
10770 Columbia Pike STE 300
Silver Spring, MD 20901

Terms & Conditions
Effective Date: 12-02-2025

All trademarks referenced herein—including but not limited to FEATHERFALL™, FEATHERFALL™ Restoration, FEATHERFALL™ Adjusting, Done Right Guarantees™, On-Time Start™, No Nail Left Behind™, No-Surprise Pricing™, No-Surprise Price™, Never Left Wondering™, Under Our Wing™, You’re Under Our Wing™, No-Leak for Life™, Silver Shield™, Golden Nest™, Platinum Wing™, Basic Bird™, Steady Wings™, Peaceful Perch™, Storm Breaker™, Stormbreaker™, Lead ’n’ Feed™, 50K Restore Your Roost™ GiveBack Donation, 50K Restore Your Roost™ GiveBack, and 50K Restore Your Roost™ GiveBack Donation—are proprietary marks of FEATHERFALL™ and its affiliated entities. Unauthorized use is prohibited.

1. Promotion Overview

This Promotion (“Promotion”) is offered exclusively by FEATHERFALL™ Restoration (“Company”, “we”, “us”, or “our”) for qualifying roofing, siding, gutter, window, and door projects.
The Promotion provides customers opportunities to receive credits, discounts, or guarantees based on specific conditions and requirements, as outlined below.

1A. Corporate Entities & Service Scope

FEATHERFALL™ Restoration: Provides contracting services (roofing, siding, gutters, windows, doors, and related exterior work). Promotions, credits, donations, and workmanship warranties in this document apply to retail projects performed by FEATHERFALL™ Restoration.
FEATHERFALL™ Adjusting: Provides public insurance adjusting services where legally permitted through individually licensed adjusters and/or partner firms. Insurance-claim advocacy, policy interpretation, and claims handling (if engaged) are offered by FEATHERFALL™ Adjusting and/or its licensed partners and are separate from FEATHERFALL™ Restoration’s contracting services. Promotions and retail credits herein do not apply to adjusting services.
No Cross-Application: Engaging FEATHERFALL™ Adjusting does not obligate use of FEATHERFALL™ Restoration, and vice versa. Where required by law, disclosures and conflict safeguards are provided; customers may choose separate providers without penalty.

2. Eligibility

2.1 Qualified Customers: The Promotion is open to residential customers who enter into a contract with the Company. Customers must be at least 18 years of age and legally able to enter into a binding contract.
2.2 Geographic and Service Area Eligibility:
- This Promotion is open exclusively to residents whose primary residence is located in Florida, Maryland, or Virginia.
- The Promotion is available only to customers whose locations fall within designated service areas for FEATHERFALL™ Restoration.
- If you are uncertain whether your location qualifies, you must contact our office prior to entering into a contract.
2.3 Exclusions: Employees of FEATHERFALL™ Restoration, its affiliates, subsidiaries, and immediate family members are not eligible.
2.4 Insurance Claim Related Work: Projects or work associated with or initiated as part of an insurance claim are ineligible for this Promotion. Only retail projects may qualify.

3. Payment Incentives and Options

3.1 Retail Payment Incentives: Retail (non-insurance) customers may choose between:
- A 10% discount on any full siding or roofing project if full payment is made within 72 hours of project completion.
- Flexible 0% financing options, for qualifying customers, through third-party lenders. Example programs include “No payments, no interest if paid in full within 24 months,” or “Equal payments for 72 months at 0%,” subject to lender terms.
3.2 Immediate Payment Methods: Accepted payment methods include:
- Credit Card
- Check
- Cashier’s Check
- Money Order
For avoidance of doubt, raw cash is not accepted.

4. Promotional Guarantees and Credits

4.1 On-Time Start™ Guarantee: If FEATHERFALL™ Restoration fails to begin installation by the scheduled date, the customer receives a $250 credit for the first day missed, plus $50 for each additional day the installation start date is missed. This excludes weather, safety issues, natural disasters, utility/permit delays, or homeowner-caused delays.
4.2 No Nail Left Behind™ Pledge: If a customer discovers nails or debris after completion, they may be eligible for a $500 credit. Requests must be submitted with photos to Support@CallFeatherfall.com within 7 days of installation.
4.3 Directorii $250,000 Protection: A third-party program provided by Directorii. Eligible customers who sign within 24 hours may receive complimentary enrollment.
4.4 $500 Upgrade Credit for On-Time Appointments: Customers who attend their scheduled virtual appointment and required onsite inspection on time may receive up to a $500 upgrade credit. Applies to upgrades only.
4.5 Lead ’n’ Feed™ — $300 Community Donation: FEATHERFALL™ Restoration donates $300 to a customer-selected nonprofit for qualifying full roof or siding replacements. Conditions and verification required.
4.6 Rebate Credit (Video Testimonial Program): Retail repair customers may receive a **$50–$500** rebate credit depending on job size and FEATHERFALL™ Restoration discretion. All disclosure and posting requirements must be followed exactly. Rebates issued within 14 business days after verification.

5. Roofing & Siding Repair Rebate Offer

5.1 Overview: Residential homeowners who complete a qualifying retail repair with FEATHERFALL™ Restoration may be eligible to receive a rebate credit between $50–$500, based on job size and at FEATHERFALL™ Restoration’s sole discretion.
5.2 Eligibility Requirements:
- Homeowners only, age 18+, with work performed by FEATHERFALL™ Restoration at an address within our service areas.
- Qualifying projects include completed retail (non-insurance-funded) repairs. Full replacements may qualify at the Company’s discretion.
- Limit: One rebate per household/address. Rebates are limited and awarded first-come, first-served.
- Not eligible: Insurance-funded repairs, government contracts, jobs with past-due balances, canceled/refunded jobs, or where prohibited by law or carrier agreements.
5.3 Customer Requirements (within 72 hours of completion):
- Create a 60–90 second honest testimonial video (phone video acceptable).
- Make two public posts—one on Facebook and one on Nextdoor—sharing your experience.
- Include this disclosure in both posts: “I received a rebate from FEATHERFALL™ Restoration for sharing my experience.”
- Submit your video and links/screenshots via the Company’s rebate form (link provided via text at completion).
5.4 Important Notes:
- Honesty only—positive reviews are not required.
- Posts must remain public and live for at least 30 days.
- We do not require Google reviews or any platform that prohibits incentivized reviews.
5.5 Rebate Amount and Payment:
- Amount: $50–$500 based on job size and FEATHERFALL™ Restoration discretion.
- For projects under $500: rebate capped at actual project cost.
- Method: Credit applied to unpaid invoices, or rebate check mailed if invoice already paid.
- Timing: Issued within 14 business days of verified submission.
- Taxes: Rebates may be taxable (e.g., 1099 if $600+ annually). Consult your tax advisor.
5.6 Verification & Misuse:
- Additional proof (identity, address, proof of post, job details) may be required.
- Fraudulent or misleading submissions will be declined; abuse may void current and future eligibility.
5.7 Content License: By submitting, you grant FEATHERFALL™ Restoration a non-exclusive, royalty-free, worldwide, perpetual license to use, edit, and publish your submitted content (video, images, text, name, city) in any media for marketing/advertising without additional payment or approval. You confirm you own the content and have permission from anyone appearing in it.
5.8 Legal:
- Void where prohibited. Not valid for insurance-funded repairs.
- FEATHERFALL™ Restoration may modify or end this offer prospectively; changes do not affect verified submissions already in process.
- This rebate is an incentive for sharing your experience and is not a sweepstakes, drawing, or game of chance.
- Governing law: State where work is performed.

6. Limitations and Exclusions

6.1 Non-Combining Offers: Promotions cannot be combined unless expressly agreed to in writing by FEATHERFALL™ Restoration.
6.2 Verification Rights: FEATHERFALL™ Restoration reserves the right to verify all claims, payments, or submissions made by customers under this Promotion.
6.3 Modification or Termination: FEATHERFALL™ Restoration may modify, suspend, or cancel this Promotion at any time without prior notice, except for contracts already executed.

7. Disclaimers and Limitation of Liability

7.1 “As Is” Basis: All Promotions are provided “as is” without warranties of any kind, except those expressly stated herein or in the customer’s project contract.
7.2 Typographical Errors: FEATHERFALL™ Restoration is not responsible for typographical or printing errors in promotional materials.
7.3 Limitation of Liability: In no event shall FEATHERFALL™ Restoration be liable for indirect, incidental, special, or consequential damages related to this Promotion. Liability is limited to amounts paid under the contract for the project at issue.

8. Governing Law and Dispute Resolution

8.1 Governing Law: These Terms are governed by the laws of the state in which the work is performed.
8.2 Jurisdiction: Any disputes shall be brought exclusively in the courts of the state where the project is performed.

9. Additional Terms & Conditions

9.1 Electronic Consent (E-SIGN): You consent to the use of electronic signatures, electronic records, and electronic delivery of documents, approvals, notices, and disclosures via email and text. Paper copies available upon request.
9.2 TCPA/SMS Consent: By providing your phone number, you consent to receive autodialed or automated texts and calls from FEATHERFALL™ Restoration. Consent is not a condition of purchase. Reply STOP to opt out; message/data rates may apply.
9.3 Call/Meeting Recording Notice: Calls, video conferences, or meetings may be recorded for quality and training. By proceeding, you consent to such recordings.
9.4 Media & Content License (Photos/Video): You grant FEATHERFALL™ Restoration a non-exclusive, royalty-free, worldwide, perpetual license to capture and use site/job photos and videos for documentation and marketing. Operational documentation photos may still be required for warranties. You may opt out of marketing use by written notice.
9.5 Change Orders & Hidden Conditions: Hidden conditions are unforeseen issues discovered after work begins (e.g., rotten decking, structural damage, code upgrades). Change orders require written approval before work continues. If unreachable, work may pause until approval.
9.6 Scheduling & Site Access: Customer responsibilities include:
- Providing safe access to work areas and securing pets.
- Clearing driveways for delivery/dumpsters and moving vehicles when needed.
- Providing power and water access as required.
- Providing attic access where applicable.
- Complying with satellite/EV/HVAC detachment requirements.
- Reasonable landscaping protection per Company SOP; weather/safety may override schedule preferences.
9.7 Materials & Substitutions: If supply issues arise, FEATHERFALL™ Restoration may propose equivalent or better materials. Any upgrade increasing cost requires approval.
9.8 Warranty Disclosures: Workmanship warranties are defined in Section 10. Manufacturer warranties apply separately.
9.9 No-Surprise Pricing™ Enforcement: Any chargeable work not approved in writing (e-sign or text) will be removed or credited. Hidden conditions require documentation and written approval. If FEATHERFALL™ Restoration reasonably should have identified a condition during standard inspection, FEATHERFALL™ Restoration will cover it at no cost.
9.10 Payments, Chargebacks & Lien Rights: Initiating a chargeback on an undisputed invoice is a breach. Customer is responsible for chargeback fees, and FEATHERFALL™ Restoration may suspend warranty services until cured. Mechanic’s lien rights apply per state law.
9.11 Insurance-Specific Disclosures: FEATHERFALL™ Restoration does not guarantee insurance coverage or approval. Homeowner responsible for deductibles and non-covered items. Communication with insurer is permitted; FEATHERFALL™ Restoration does not provide legal advice.
9.12 Force Majeure: FEATHERFALL™ Restoration is not liable for delays due to weather, supply chain, labor actions, utilities, permit/HOA delays, or other circumstances beyond control.
9.13 Arbitration & Class Action Waiver: Except for small claims, disputes must be resolved via binding arbitration on an individual basis. No class actions allowed.
9.14 Financing Disclaimers: Third-party lenders set all financing terms. Approvals are not guaranteed.
9.15 Price Validity & Retail Pricing Basis: Quotes are valid for a stated timeframe (e.g., 72 hours). All work, credits, valuations, donations, rebates, and warranty remedies use FEATHERFALL™ Restoration’s current retail pricing, not wholesale or subcontractor rates.

10. Workmanship Warranty Terms

All workmanship guarantees are provided by FEATHERFALL™ Restoration. These warranties apply only to workmanship performed by FEATHERFALL™ Restoration and do not replace manufacturer warranties.

10.1 Silver Shield™ — 3-Year Workmanship Coverage (Steady Wings™)
Workmanship defects within three (3) years from completion are repaired or replaced at no charge. Includes Owens Corning roof system warranty. Repairs do not restart the warranty clock.
10.2 Golden Nest™ — 5-Year Workmanship Coverage (Peaceful Perch™)
Covers workmanship defects within five (5) years from completion. Includes Owens Corning roof system warranty. Customers may purchase the OC Preferred warranty at an additional $10 per square. No-Leak for Life™ coverage is included when the contract is signed within 48 hours of receiving the quote. Equivalent materials may be substituted if originals are discontinued.
10.3 Platinum Wing™ — Lifetime Workmanship + No-Leak for Life™ (Storm Breaker™)
The Platinum Wing™ Warranty consists of two parts: (a) the Under Our Wing™ lifetime workmanship warranty, covering workmanship defects for the life of the installation, and (b) the No-Leak for Life™ warranty, covering minor per-slope damage for the life of the installation. Minor damage includes small areas of shingle loss from falling debris (e.g., tree limbs). Whole-slope loss from catastrophic events—including but not limited to trees penetrating the structure, hurricanes, tornadoes, fire, or major hail—is not covered. Each slope is evaluated independently. Transferable to one subsequent individual homeowner. A 20% transfer fee applies, payable by the new owner. Transfer requests must be submitted within 90 days of ownership transfer. The warranty cannot be transferred to corporations, LLCs, or other business entities and is not valid for commercial use. Exceptions may apply for real estate investors with an established relationship with FEATHERFALL™ Restoration, evaluated on a case-by-case basis.
10.4 Exclusions (All Tiers): Acts of God (hail, wind, storm, lightning, impact), flooding, fire, structural movement, pre-existing defects, improper maintenance, improper ventilation, ice dams, mold/mildew, biological growth, interior nail pops, cosmetic fading, wear/aging, misuse, abuse, or alterations/repairs by any party other than FEATHERFALL™ Restoration void coverage.
10.5 Conditions: Applies only to FEATHERFALL™ Restoration installs; assumes normal use, full payment, adherence to manufacturer maintenance requirements.
10.6 Claims Process: Notify FEATHERFALL™ Restoration in writing within active coverage period with photos/video. Reasonable service fee may apply if no workmanship defect is found.
10.7 Remedies & Limitations: Liability limited to amounts paid under the original contract. No consequential or incidental damages.
10.8 Pricing Basis (Warranty Reminder): Warranty remedies performed using FEATHERFALL™ Restoration’s then-current retail pricing.

11. 50K Restore Your Roost™ GiveBack Program — Needs-Based Community Donation (Not a Sweepstakes)

Overview: The 50K Restore Your Roost™ GiveBack (also referenced as 50K Restore Your Roost™ GiveBack Donation and 50K Restore Your Roost™ GiveBack Donation) is a needs-based, discretionary community initiative offered by FEATHERFALL™ Restoration. It is not a sweepstakes, raffle, lottery, or game of chance. No purchase is necessary to be considered. FEATHERFALL™ Restoration is under no obligation to select a recipient if no nominee qualifies or if selection would cause undue hardship to the Company.

11.1 Timing: Nominations typically open annually and close at 11:59 PM local time on December 22. Chosen recipient(s), if any, are announced on or around December 24.
11.2 Nomination & Consent: Individuals may self-nominate or nominate another household. Nominees must consent to participation and provide accurate information. FEATHERFALL™ Restoration may request verification of identity, ownership, or occupancy.
11.3 Eligibility (Needs-Based Criteria):
- Nominee must reside in the home being nominated and the home must be a primary residence within FEATHERFALL™ Restoration’s service areas (FL, MD, VA).
- Mortgage Status: If a mortgage exists, account must be current at time of inspection and selection.
- Insurance Exclusion: If hail, wind, or storm damage appears reasonably coverable by a valid property insurance policy, nominee is ineligible for GiveBack consideration for that scope of work.
- Financial Need: Income, hardship, disability, medical burdens, safety concerns, and community impact may be considered. Final criteria determined at FEATHERFALL™ Restoration’s discretion.
11.4 Inspection & Assessment (Required): Nominees must permit FEATHERFALL™ Restoration to inspect the roof, siding, windows, doors, gutters, or other relevant exterior components. A follow-up assessment call is required to review findings and confirm feasibility. Failure to provide access may result in disqualification.
11.5 Selection Panel: A third-party advisory panel reviews nominations and recommends recipients. FEATHERFALL™ Restoration retains final selection authority. The Company may:
- Select one or multiple recipients;
- Allocate up to an approximate value of $50,000 in labor/materials (or more at its discretion);
- Decline to select any recipient if no suitable candidates exist or if selection would jeopardize business stability;
- Modify donated scopes for structural or safety reasons.
11.6 Program Nature & Scope: Donated work is discretionary and contingent upon safety, feasibility, code requirements, scheduling, weather, product availability, and other logistical factors. Material substitutions may occur when necessary. FEATHERFALL™ Restoration is not responsible for unrelated repairs (e.g., interior drywall) unless expressly stated.
11.7 Marketing & Publicity: By participating, nominees grant FEATHERFALL™ Restoration rights to:
- Contact nominees by phone, email, text, or mail for GiveBack-related communication;
- Record photos/videos during assessment and project delivery;
- Publish name, city, story overview, and project media;
- Use submitted/recorded content for marketing in any media.
Opt-out options are available for non-operational media use.
11.8 Not a Game of Chance: No purchase, payment, or chance element is involved. Selection is based solely on need and feasibility.
11.9 Verification: FEATHERFALL™ Restoration may require documentation (e.g., IDs, mortgage statements, insurance records). Misrepresentation may result in disqualification.
11.10 Taxes: Donated work may create taxable income. FEATHERFALL™ Restoration may issue tax documentation (e.g., Form 1099). Recipients should consult a tax professional.
11.11 Warranty (Donated Work): Donated work may include an appropriate workmanship warranty tier (e.g., Silver Shield™, Golden Nest™, Platinum Wing™) at FEATHERFALL™ Restoration’s discretion. Manufacturer warranties apply per their terms.
11.12 Right to Modify or Cancel: FEATHERFALL™ Restoration may modify, suspend, or cancel the GiveBack program at any time for legal, administrative, or financial reasons.
11.13 Retail Pricing Basis Reminder: All valuations of donated work use FEATHERFALL™ Restoration’s current retail pricing, consistent with Section 9.15.

12. General Provisions

12.1 Entire Agreement: These Terms, together with all referenced documents and the customer’s signed project contract, constitute the entire agreement.
12.2 Severability: If any provision is deemed invalid, the remaining provisions remain enforceable.
12.3 No Waiver: Failure to enforce any provision does not waive future enforcement.

13. Contact Information

For questions regarding this Promotion or these Terms and Conditions, please contact:
Support@CallFeatherfall.com

14. Acceptance of Terms

By entering into a contract with FEATHERFALL™ Restoration or participating in any Promotion, Program, Guarantee, Donation, or Credit described herein, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

All trademarks referenced herein—including but not limited to FEATHERFALL™, FEATHERFALL™ Restoration, FEATHERFALL™ Adjusting, Done Right Guarantees™, On-Time Start™, No Nail Left Behind™, No-Surprise Pricing™, No-Surprise Price™, Never Left Wondering™, Under Our Wing™, You’re Under Our Wing™, No-Leak for Life™, Silver Shield™, Golden Nest™, Platinum Wing™, Basic Bird™, Steady Wings™, Peaceful Perch™, Storm Breaker™, Stormbreaker™, Lead ’n’ Feed™, 50K Restore Your Roost™ GiveBack Donation, 50K Restore Your Roost™ GiveBack, and 50K Restore Your Roost™ GiveBack Donation—are proprietary trademarks of FEATHERFALL™ and may not be used without express written permission.

Done Right. Guaranteed.

“You’re Under Our Wing”™

➔ “Under Our Wing”™ LIFETIME Guarantee Protection Plans: Choose your level of long-term peace of mind. Every project includes workmanship coverage, with options to extend protection up to lifetime coverage that stays with your home. We stand behind our work for as long as it stands — simple as that.

➔ On-Time Start™: We start in your confirmed window or you get a $250 credit. Weather/safety delays don’t count. Tell us within 24 hours.

➔ No Nail Left Behind™: Find nails or debris within 7 days? We re-sweep and credit you $500. Text pics, we fix it fast.

➔ $250K Third-Party Protection: Directorii backs your project up to $250,000. $2,000 value— yours free when you choose FEATHERFALL™ to replace your roof or siding. Subject to Directorii’s terms.

➔ No-Surprise Pricing™ Pledge: Your written proposal is your final price — no hidden add-ons, no mystery charges, no surprise invoices. Hidden damage requires your written approval before work continues. If we should’ve caught it, we cover it.

➔ Never Left Wondering™ Pledge: You get updates at every major milestone — plus a mandatory 14-day no-silence check-in, same-day virtual appointments when possible, 24-hour responses to questions, and $50 credits (up to $150) if we miss an update.

Read the full terms farther below

Fine Print

(the details, still human)

1) On-Time Start™ Guarantee — $250 Credit

We miss your written start window by more than 2 hours due to our scheduling (not weather/safety)? That’s on us. $250 credit.
Excludes weather, unsafe site conditions, permit/utility/HOA delays, homeowner access issues, or natural disasters.
Text/email us within 24 hours of the missed window to claim. Credit applied within 14 business days.

2) No Nail Left Behind™ — $500 Credit

We cover roofing/siding fasteners or job debris left in work areas we touched.
Notify us within 7 days of completion with photos/video. We’ll re-sweep within 72 hours.
If debris is confirmed, we apply a $500 credit (or mail it within 14 business days if already paid).
Excludes pre-existing debris, areas outside the work zone, or yards altered after completion.

3) $250K Directorii Third-Party Protection

Independent coverage (up to $250,000) for Deposit Protection, Contractor Fraud, Bankruptcy, Code Compliance, and Product Defects.
Available only where eligible and enrolled at contract. Governed by Directorii’s program rules.
Claims are filed directly with Directorii. We assist with documentation but do not determine outcomes.

4) No-Surprise Pricing™ Pledge

No additional chargeable work without your written approval (e-sign or text). Any unapproved charges are removed or credited.
Retail projects: Your price stays locked unless you request upgrades or hidden, concealed damage is uncovered. All hidden conditions are documented with photos and fixed-price written approval before work continues.
Insurance claims: You pay your deductible and any upgrades. Carrier-mandated scope changes, material substitutions, deductible changes, or premium impacts are excluded from this pledge.
Package allowances (decking, fascia, soffit, trim) include the quantities listed in your package. Additional sheets/pieces are excluded and billed at a discounted per-unit rate with written approval.
If a condition should have been reasonably identified during standard inspection, Featherfall covers it at our cost.
If a condition was concealed and not reasonably visible (rot, hidden sheathing failure, framing damage, mold, vermin, asbestos/lead issues), it is excluded until documented and approved.
Skylight flashing is included when compatible. Full skylight replacement is included only if we inspected it onsite and the original flashing kit is discontinued.
Solar detach/reset, chimney masonry repairs, HVAC mechanical corrections, and non-roof mechanical issues are excluded unless quoted separately.
Pricing discussions and approvals follow business hours (Mon–Sat). After-hours/Sunday/holiday messages are addressed next business day.

5) Never Left Wondering™ Pledge

Updates provided at every major milestone: inspection completion, supplement submission, adjuster meetings, approval/denial, scheduling, material delivery, job start, job finish.
Mandatory 14-day check-ins: If no milestone changes for 14 days, we still send a proactive update.
Homeowner may request extra updates anytime; we respond within 24 business hours.
Same-day virtual appointments offered when possible (may require customer photos/video).
All inspections performed by Haag-certified or Haag Master–level inspectors when available.
Licensed public adjusters assist with claim documentation and policy interpretation (not legal advice).
If we fail to provide a required update or 14-day check-in, you may claim a $50 credit (up to $150 total).
Retail projects: Credits apply to the project invoice or future services.
Insurance claim projects: Credits apply to future non-claim services only (cannot be applied to deductibles or insurer-covered amounts).
Communication timelines apply during business hours (Mon–Sat). Messages after hours, Sundays, or holidays answered next business day.

6) “Under Our Wing”™ No-Leak for Life™ LIFETIME Guarantee Protection Plans

All workmanship guarantees are provided by FEATHERFALL™ Restoration. These guarantees do not replace manufacturer warranties, which apply separately.

Silver Shield™ Standard (3-Year Coverage)

Three years of workmanship coverage from completion. Defects caused by our workmanship are repaired at no cost. Repairs do not restart coverage.

Golden Nest™ Next-Level (Lifetime for Original Owner)

Lifetime workmanship coverage while you own the property. If materials are discontinued, Featherfall may substitute equivalent products. Coverage ends upon sale/transfer.

Platinum Wing™ Premium (Lifetime + Transferable)

Lifetime workmanship coverage for you and one subsequent homeowner. Transfer request required within 90 days of closing; inspection may be required. Transfer fee between 10%–20% of the original contract. Coverage applies only to Featherfall-installed products under normal use.

Exclusions:

Weather/impact damage, acts of God, structural movement, neglected maintenance, improper ventilation, unauthorized repairs, or work by other contractors void coverage.

Claims:

Notify us in writing with photos/video within the active coverage period. A reasonable service fee applies if no workmanship defect is found.

Remedies & Rights:

Coverage limited to amounts received under the original contract. No incidental or consequential damages. State-specific rights may apply.

How to use any guarantee (simple)

Report: Text/email your issue within the stated window with photos/video.
Verify: We respond within 1 business day and schedule any fix/re-check.
Credit: Applied to your invoice or mailed within 14 business days after verification.

One guarantee credit per project unless noted. Cannot be combined with conflicting promos. Weather/safety always take precedence. FEATHERFALL™ Restoration is not a law firm and does not provide legal advice. Directorii coverage is provided by Directorii and governed by their program terms. All workmanship guarantees assume full payment received under contract.

HAAG Certified
Master Level Damage Inspectors

Home to FL, MD, MO, & VA’s 1st Master-Level Damage Inspector

Why it matters

➔ Top .01% forensic certification = carrier-recognized methods that find real storm damage and filter out noise. Fewer misses, fewer headaches, faster decisions

What it means for you

➔ Precise, photo-documented assessment (50–100+ images, slopes/elevations, moisture reads when needed)

➔ Clear repair vs. replace call with code/supplement flags

➔ Claim-ready packet and Zoom walkthrough so you know exactly what’s next

Your benefit

➔ Confident decisions, fewer reinspections, and faster, cleaner approvals—so you fix it right the first time without surprise change orders

RSRA Member: FEATHERFALL™

“You’re Under Our Wing”™

Why it matters

➔ You get a contractor held to higher standards: with proof and accountability, not just promises

What this means for you

➔ Plain-English process. No jargon, no pressure

➔ Transparent pricing and scope. No surprise add-ons

➔ Extreme ownership: if we mess up, we fix it fast and keep you updated

➔ 3rd party oversight: Roofing & Solar Reform Alliance kicks out members who don’t uphold the pledge

➔ A culture you’d be proud to recommend

Our RSRA pledge (your benefit)

➔ Serve you with an amazing experience

➔ Educate, don’t confuse

➔ Lead ourselves and our crews with integrity

➔ Be stewards of your home and our community

We’re active RSRA members in good standing. If you ever feel we’re not living this, tell us—leadership will make it right

Directorii $250K Guarantee

Sleep Easy With a $250K Safety Net

Why it matters

➔ Independent backing beats promises. Third-party protection up to $250,000. If a contractor disappears, goes bankrupt, cuts corners, or a manufacturer denies a claim—you’re still covered

What this means for you

➔ There’s a defined path to resolution. You file, it’s verified, and the issue gets handled without you chasing anyone

➔ What’s covered:

Deposit Protection
Contractor Fraud
Contractor Bankruptcy
Code Compliance
Workmanship Protection
Material & Product Defects

Your benefit

➔ $2,000 value—yours free when you choose FEATHERFALL™ to replace your roof or siding

➔ Your money and project are protected by Directorii, not just our word. If something goes wrong, you get a clear, paid path to make it right

See full terms and conditions on Directorii.com

On-Time Start™ Guarantee

If we’re not there, start without us… kidding, we’ll be there. We don’t do fashionably late.

Why it matters

➔ Your time matters as much as your roof

➔ Starting when we say we will means less chaos, fewer delays, and smoother installs

➔ It’s how FEATHERFALL™ Restoration proves reliability before the first nail comes out

What it means for you

➔ We start inside your confirmed window or you get a $250 credit

➔ Text confirmations, morning-of ETA, and real-time updates so you’re never guessing

➔ If weather or safety pauses the work, we update you fast and reset the window—no ghosting, ever

Your benefit

➔ Predictable kick-off, fewer interruptions, and a project that stays on schedule

➔ You plan your day, we handle the roof—everyone wins

No Nail Left Behind™ Guarantee

We sweep like your mother’s coming to visit.

Why it matters

➔ Your yard shouldn’t fight back after construction

➔ Clean sites protect kids, pets, and tires—because “surprise nails” isn’t a fun game

➔ A spotless yard is craftsmanship, not courtesy

What it means for you

➔ Tarped landscaping, walkway sweeps, and multiple heavy-duty magnet passes

➔ Find nails or debris within seven days and we re-sweep within 72 hours

➔ If debris is confirmed, you get a $500 credit—simple, fast, guaranteed

Your benefit

➔ Bare-foot-approved cleanup and safe driveways

➔ Peace of mind knowing we leave it better than we found it

No-Surprise Pricing™ Pledge

Because mystery bills belong in horror movies, not home projects.

➔ No-Surprise Pricing™ Pledge: The price we quote is the price you pay—no games, no mystery, no “gotchas”

➔ Everything in writing: If it’s listed in your proposal and package, it’s included in your price—labor, materials, disposal, ventilation, flashing, and cleanup

➔ Photo proof + written approval: If hidden damage appears after tear-off, we pause work, show you photos, and give you a fixed written price before anything extra is done

➔ If we should’ve caught it—we cover it: If a problem should have been reasonably found during a normal inspection, we fix it at our cost—not yours

➔ If no one could see it—you decide: Truly hidden or concealed issues (rot, framing damage, inaccessible sheathing, etc.) require your written OK to proceed—at a discounted rate for extra sheets/pieces beyond your package allowance

➔ Insurance-related changes: Deductibles, premium changes, carrier-mandated scope changes, and material substitutions are not part of No-Surprise Pricing™

Under Our Wing™ Lifetime Guarantee

You’re Under Our Wing™

The last roof, siding, or window upgrade you’ll ever worry about.
FEATHERFALL™ Restoration backs your home for life—because quality that lasts deserves protection that lasts.

➔ Silver Shield™ Standard: 3 years of worry-free protection. If something we installed fails because of us, we fix it—fast and clean

➔ Golden Nest™ Next-Level: Lifetime coverage for as long as you own your home. If your roof leaks, siding shifts, or trim loosens—we make it right, no charge

➔ Platinum Wing™ Premium: Lifetime + transferable protection. It stays with the home, not just the homeowner. Pass your peace of mind to the next family

➔ Real coverage, real simplicity: We’ll repair or replace any covered FEATHERFALL™ installation that fails under normal use. All repairs use our current retail pricing and approved materials—no “cheap patch jobs,” ever

All guarantees require full payment, normal maintenance, and safe site access. Manufacturer warranties apply separately for materials but are supported by our workmanship guarantee. Acts of God, neglect, or unauthorized repairs are excluded.

Never Left Wondering™ Pledge

Because ghosting is for dating apps, not contractors.

➔ Never Left Wondering™ Pledge: You always know what’s happening, what’s next, and who’s doing the work—no ghosting, no guessing

➔ Same-day virtual appointments: When possible, we offer virtual appointments the same day, so you get answers fast—no waiting for someone to show up

➔ Haag-certified inspectors: Your home is reviewed by Haag Master–level damage inspectors trained to identify damage other contractors miss

➔ Licensed adjuster review: If it’s an insurance claim, a licensed insurance adjuster reviews your photos, documents, and policy so you’re never left wondering what your coverage means

➔ Updates at every major milestone: You get an update every time something meaningful changes—inspections, approvals, build dates, delivery, job start, job finish

➔ No-silence rule: If nothing changes for 14 days, you still get a check-in update so you always know we’re still moving things forward

➔ If we miss an update: You get a $50 credit—up to $150 total—plus we fix what went wrong and re-establish communication

➔ Claim credits: On insurance claims, credits are applied to future non-claim services only (insurance regulations). For retail projects, credits are applied directly to your invoice

➔ Business hours: All communication timelines apply Mon–Sat. Messages after hours, Sundays, or holidays are answered the next business day

Bonnie Pilkington

★★★★★

As a person who has worked in construction for 30 years, we truly appreciate excellent customer service and stellar results and that was our experience with FEATHERFALL. The first step was securing approval from our insurance company for the repair. Once it was approved, work was scheduled in a timely manner. The entire process, including the wrap-up with the insurance company, was awesome!

Charlene Ross

★★★★★

I live in the District Heights, MD area. Initially the Insurance didn't cover my claim, and Kayla jumped right in to guide me. The entire roof replacement was easy from the time they arrived until the end of completion. The clean up was so nice and smooth. Literally only found one nail. One nail. If you need help please do yourself a favor, call FEATHERFALL.

Matthew Haber

★★★★★

FEATHERFALL was the first to respond in an emergency and extremely professional. Use of zoom expedited siding repairs. Kaley and Casey were great to work with and overall it was a quality experience from start to finish. Repairs look like nothing ever happened and repaired siding and fascia plates have survived unscathed after some serious winds.

Bernadette Alaisa

★★★★★

My claim for siding replacement was previously denied by home insurance. When I saw Casey's ad on Facebook, I thought I'd give it another try. Sure enough, Casey did his magic and I now have new siding paid by my home insurance. Casey is very professional, friendly and knowledgeable. I recommend him and his company without reservations.

Kathleen Kuhn

★★★★★

Our project was a full house siding replacement because of hail damage. The scheduling of the work was timely. The crews did a very professional job. They left no trace of having been there other than a beautiful siding project completed. Chris followed up to confirm our satisfaction with the completed work. Price was very reasonable. I would recommend FEATHERFALL to anyone.

David Campo

★★★★★

These guys did a fantastic job replacing my roof and gutters, but let me tell you where they really knocked it out the park: navigating the shenanigans insurance companies use to avoid paying for covered losses. Seriously, if you think you have storm damage that should be covered by your insurance, give FEATHERFALL Restoration a call. You will save yourself an enormous amount of headache, stress, and money.

Expert Roofing & Siding in Central Maryland

Fix What's Between Your Home and the Next Storm
— Before It Leaks

Trusted By Homeowners
In

Save Your Sanity with “Done Right Guarantees™”

Expert Roofing & Siding in Central Maryland

Fix What's Between Your Home and the Next Storm — Before It Leaks

Trusted By HomeownersIn

Save Your Sanity with “Done Right Guarantees™”

Fix What's Between Your Home and the Next Storm
— Before It Leaks

Trusted By Homeowners
In